IT Desk · Canada
Managed IT Services for Canadian Small and Mid-Sized Organizations
Our managed IT services put a Canadian organization's routine technology work on one monthly plan: user support, patching, endpoint security, backup verification, licence management and regular security reviews. Essential, Business and Enterprise tiers scale with your headcount and risk.
Monitoring software watches devices and backups continuously, so a failed backup in Calgary or a locked-out user in Halifax is logged in the same ticket queue. Support hours and response times are set out in your service agreement.
Plans are delivered remotely, so a firm in downtown Toronto, a clinic elsewhere in the GTA and a contractor in Saskatoon are all served the same way. They are billed monthly in US dollars and documented so your privacy officer and leadership can see what is being done.
Book a 15-minute call at a time that suits you
In short
What is a managed service provider (MSP)?
A managed service provider (MSP) is a company that runs a business's IT for a fixed monthly fee instead of being called only when something breaks. The MSP monitors devices, accounts, and the network continuously, fixes problems early, and keeps everything patched, secured, and backed up. TechPit Solutions delivers managed IT remotely, with support hours and response times set out in the service agreement.
- Best for businesses with no full-time IT person, or a single IT employee who needs backup cover and specialist help.
- Delivered remotely on a monthly per-user plan; onboarding starts with a discovery call and audit, and we give you a timeline after that call.
The problem
Without someone responsible for IT, updates get skipped, passwords get shared, backups are never tested, and the laptop that runs your business fails on the busiest day of the month.
What's included
What IT Desk does for you
Automation handles
- Device monitoring and alerts
- Operating system and app patching
- Backup checks and reports
- Licence and asset inventory
- Monthly health report
Our team handles
- Help desk for your staff
- Microsoft 365 or Google Workspace administration
- Security setup: multi-factor sign-in, email filtering, endpoint protection
- New starters and leavers: accounts, devices, access
- Network, firewall and Wi-Fi setup and changes
What an MSP does
Everything a good IT department does, without hiring one
Help desk for your staff
One place for every IT question: password resets, new laptops, printer problems, email issues. Staff contact us by email, WhatsApp or phone, and every request is logged and tracked to completion.
Proactive monitoring
Agents on every device and alerts on your network and cloud accounts tell us about failing disks, full storage, missed updates and suspicious sign-ins, usually before anyone notices a problem.
Patching and maintenance
Operating systems, browsers and business apps are updated on a schedule you approve, with testing first and a rollback plan if an update misbehaves.
Security and backups
Endpoint protection, email filtering, multi-factor sign-in and backups that we actually test by restoring files, so recovery works when you need it.
Users and licences
We handle joiners, movers and leavers: accounts, devices, permissions and licences, so access is right from day one and removed on the last day.
Planning and reporting
Monthly reports show what we fixed and what needs attention. Higher tiers add quarterly reviews and an IT roadmap tied to your budget.
Who it's for
A good fit if you recognise yourself here
- Businesses with roughly 5 to 250 staff and no full-time IT person
- Companies whose single IT employee needs backup cover and specialist help
- Firms that hold customer, patient or financial data and need security controls in place
- Teams spread across offices and homes who need one help desk for everyone
- Owners who want a predictable monthly IT cost instead of surprise bills
Canada
Managed IT for businesses in Canada
Records for privacy officers
PIPEDA requires every breach of security safeguards to be recorded, and Law 25 requires an incident register. A managed plan keeps logs, ticket histories and access reviews that feed those records.
Monitoring through long weekends
Long winter weekends and statutory holidays do not pause attackers. Monitoring tools keep watching alerts and backups when your own staff are offline, and the support hours our team works are set out in your service agreement.
Canadian cloud regions
Microsoft, AWS and Google all run data centres in Canada. We can design your environment to keep primary data there, which helps when customers or public-sector contracts ask about residency.
Cyber insurance renewals
Canadian insurers are asking more about MFA, endpoint protection and backup testing. Ongoing management means you can answer from current reports rather than guesswork.
Plans
IT Desk plans
Essential
Help desk, monitoring and patching
From$39per user / month
Small teams that need a help desk and machines that stay patched and protected.
- Help desk for your staff during business hours
- Remote monitoring of laptops and desktops
- Operating system and app patching
- Managed antivirus on every device
- Microsoft 365 or Google Workspace administration
- Monthly health report
Business
RecommendedSecurity, backups and people changes included
From$69per user / month
Growing companies that hold customer data and can't afford downtime.
- Everything in Essential
- Endpoint detection and response (EDR) and email security
- Backup of email, files and key devices
- Network, firewall and Wi-Fi monitoring
- New starters and leavers: accounts, devices and access
- Quarterly review
Enterprise
Servers, cloud and disaster recovery
From$109per user / month
Multi-site or regulated businesses that need planning as well as support.
- Everything in Business
- Extended help desk hours, set out in your service agreement
- Server and cloud management (Azure, AWS)
- Disaster recovery plan with tested restores
- Monthly review with a named account manager
Prices are in USD per user, per month, with a 5-user minimum. Licences (Microsoft 365, Google Workspace, backup storage) are billed at cost or kept on your own accounts. Hardware, office moves and migrations are quoted separately, and a one-time onboarding fee is quoted after the assessment.
Compare what each plan includes
| Feature | Essential | Business | Enterprise |
|---|---|---|---|
| Help desk for your staff during business hours | |||
| Remote monitoring of laptops and desktops | |||
| Operating system and app patching | |||
| Managed antivirus on every device | |||
| Microsoft 365 or Google Workspace administration | |||
| Monthly health report | |||
| Endpoint detection and response (EDR) and email security | – | ||
| Backup of email, files and key devices | – | ||
| Network, firewall and Wi-Fi monitoring | – | ||
| New starters and leavers: accounts, devices and access | – | ||
| Quarterly review | – | ||
| Extended help desk hours, set out in your service agreement | – | – | |
| Server and cloud management (Azure, AWS) | – | – | |
| Disaster recovery plan with tested restores | – | – | |
| Monthly review with a named account manager | – | – |
Cost calculator
Managed IT compared with your current IT cost
Include salary and benefits for IT staff, outside contractors, and monitoring, security and backup tools.
- Managed IT · 15 × $69
- $1,035
Add your current monthly IT cost to see the difference.
An estimate from published plan prices. Third-party licences and one-off projects are quoted separately.
Support terms
Support hours and response times, in writing
Support hours in writing
Help desk hours and response times are agreed in your service agreement before we start, by plan and by priority, so everyone knows exactly what is covered.
Monitoring that runs continuously
Monitoring tools watch your devices, accounts and network all the time and raise alerts for our team to act on. How urgent outages outside support hours are handled is agreed up front.
Priority handling
Outages affecting several people or a security alert jump the queue and stay with an engineer until resolved. Routine requests are worked in order and you're updated throughout.
Clear escalation
Every plan has a named escalation path. If a ticket isn't moving, you know who to contact and when you'll hear back.
Monitoring
What our monitoring watches
- Device health: disk, memory, CPU, battery and storage
- Missed patches and unsupported software
- Antivirus and EDR detections
- Risky or unusual sign-ins to Microsoft 365 or Google Workspace
- Firewall, internet link and Wi-Fi availability
- Backup job success and failures
Security and backups
Layered protection, tested recovery
Layered protection
Managed antivirus or EDR on every device, email filtering for phishing and malware, DNS filtering and secure configuration baselines.
Identity first
Multi-factor sign-in for every account, conditional access where your licences support it, and admin rights limited to the people who need them.
Backups you can restore
Cloud backup of Microsoft 365 or Google Workspace mail, files and Teams/Drive data, plus key devices and servers. We run test restores and report the results.
Incident response
If something gets through, we isolate the affected device, reset credentials, investigate and tell you exactly what happened and what we changed.
Data protection
Data-protection rules we help you work within in Canada
PIPEDA (Personal Information Protection and Electronic Documents Act)
PIPEDA governs how private-sector organizations collect, use and disclose personal information in commercial activity, except where a province has a substantially similar law. It is built on ten fair information principles, including accountability, consent and safeguards. Breaches of security safeguards that create a real risk of significant harm must be reported to the Office of the Privacy Commissioner and to affected individuals, and every breach must be recorded.
How we help: We help you inventory personal information across systems, limit access to people who need it, enforce MFA, encrypt devices and backups, and keep incident logs in a format that supports your breach record. Interpretation of the law remains with you and your legal counsel.
Official source ↗Quebec Law 25 (Act to modernize legislative provisions as regards the protection of personal information)
Organizations handling personal information of Quebec residents must name a person in charge of protecting it (by default the highest-ranking executive), publish governance policies, keep a register of confidentiality incidents and report serious ones to the Commission d'accès à l'information. Privacy impact assessments are required in several cases, including before personal information is communicated outside Quebec.
How we help: We set up an incident register and response runbook, document where data is stored and who can reach it, and provide the technical facts your privacy officer needs for impact assessments, such as hosting regions, encryption and access logging.
Official source ↗
Onboarding
From first call to fully managed
- STEP 01
Discovery call
We learn how your business runs, which tools you use, who your staff are and what's causing pain today.
- STEP 02
Audit and documentation
We inventory devices, accounts, licences, network equipment and admin access, and document everything in one place you can see.
- STEP 03
Deploy and secure
We install monitoring and security agents, enable multi-factor sign-in, set up backups and fix the urgent risks we found.
- STEP 04
Go live and review
Your staff get the help desk details, and after the first month we review the tickets, alerts and report together.
Industries
Who we support
- Accounting and bookkeeping firms
- Engineering and construction companies
- Health and wellness clinics
- Non-profit organizations
- Professional services and consultancies
See how we work with:
IT Desk vs in-house IT
How a managed provider compares
| TechPit IT Desk | In-house hire | |
|---|---|---|
| Coverage | Agreed support hours, with holidays and sick days covered by the team | One person's hours, unless you pay for on-call |
| Skills | A team covering support, networks, cloud and security | One or two people who can't know everything |
| Cost | Predictable monthly fee per user | Salary, benefits, training, tools and recruitment |
| Tools | Monitoring, security and backup platforms included | Bought and maintained separately |
| Scaling | Add or remove users month to month | Hire or let go |
| Knowledge risk | Everything documented and shared | Knowledge leaves when the person does |
Can a remote MSP host our data in Canada?
We manage your workloads in the Canadian cloud regions you choose, such as Azure Canada Central or AWS ca-central-1 in Montréal. Remote administration by our team is documented so it can be reflected in your privacy policies.
How are plans priced for Canadian clients?
Tier prices appear on this page in US dollars and are billed monthly, with the scope confirmed in writing before you start.
Will a managed plan satisfy Law 25 or PIPEDA?
We operate safeguards both laws expect, such as access controls, encryption, logging and incident handling, but compliance depends on your policies and decisions too. We do not give legal advice.
Do you support French-language environments?
Yes, we manage devices and apps configured in French. Our support staff communicate in English, which we will confirm with you during onboarding.
Can you work with our existing hardware supplier?
Yes. Since we have no Canadian office, we coordinate with your local supplier for physical work and handle setup, enrolment and configuration remotely.
Do you offer managed IT services in Toronto?
Yes. Toronto and GTA organizations can take any of our managed IT plans, delivered remotely, with support hours agreed on Eastern Time. We are not a Toronto-based provider and have no office in Canada, so the plans suit teams that run on cloud email, laptops and SaaS apps. When something physical needs doing, we work with your local hardware supplier and manage the configuration ourselves.
Can one plan cover our Toronto head office and remote staff in other provinces?
Yes. One plan and one ticket queue cover a Toronto head office and staff working from home in other provinces, because nothing depends on being in the same building. Devices are enrolled and managed remotely wherever they are, support hours are agreed with every location in mind, and each request is handled under the same service agreement whether it comes from Ontario, Alberta or Nova Scotia.
What does a managed service provider do?
A managed service provider takes responsibility for your IT for a monthly fee. That usually means a help desk for staff, monitoring and patching devices, managing security tools, backing up data, handling user accounts and licences, and advising on upgrades. You get a whole team instead of a single person, with costs agreed in advance.
How fast do you respond?
Support hours and response times are agreed in your service agreement before we start, by plan and by priority. Every request is logged, tracked and owned by a named person, and outages or security alerts are always handled first and stay with an engineer until they are resolved.
Which countries do you support?
IT Desk is delivered remotely to businesses in the US, UK, Canada, Australia, New Zealand and Europe. We agree support hours that suit your business day before we start, and for hardware that needs hands on site we coordinate with you or a local supplier.
Get a proposal
Tell us about your team and we will send a written quote
Services
Services inside IT Desk
Remote IT Support & Troubleshooting
On-demand remote IT help and troubleshooting for computers, email, printers, networks, and business software, with every request logged and tracked.
Get a quote for Remote IT Support & Troubleshooting Details: Remote IT Support & Troubleshooting
Network Design & Setup
Office networks, Wi-Fi, firewalls and VPNs planned properly, documented clearly and supported after launch.
Get a quote for Network Design & Setup Details: Network Design & Setup
Cloud Services & Migration
Planned moves to AWS, Azure or Google Cloud, with sensible costs, proper backups and ongoing management.
Get a quote for Cloud Services & Migration Details: Cloud Services & Migration
Cybersecurity & Data Protection
Practical protection for small businesses: MFA, endpoint security, email filtering, backups, staff training and a response plan.
Get a quote for Cybersecurity & Data Protection Details: Cybersecurity & Data Protection
Microsoft 365 & Google Workspace Setup
Business email on your own domain, shared storage and collaboration tools in Microsoft 365 or Google Workspace, set up properly.
Get a quote for Microsoft 365 & Google Workspace Setup Details: Microsoft 365 & Google Workspace Setup
Business Email & DNS Deliverability
We set up business email and fix the DNS behind it, so your messages are authenticated, trusted, and far less likely to land in spam.
Get a quote for Business Email & DNS Deliverability Details: Business Email & DNS Deliverability
Hotel, Guesthouse & Restaurant Networks
We design networks for hotels, guesthouses, and restaurants that keep guests online and keep your payment, staff, and camera systems separate.
Get a quote for Hotel, Guesthouse & Restaurant Networks Details: Hotel, Guesthouse & Restaurant Networks
Get an IT Desk proposal for your team
Tell us how many people and devices you have. We'll recommend a plan, explain exactly what's included and send a written quote.