Front Desk
Front Desk: AI receptionist, missed-call text-back and online booking
Every call, text and enquiry answered. Every job booked.
Front Desk answers the calls you miss, replies to web and Google enquiries in under a minute, books appointments into your calendar, and asks happy customers for reviews. Our team sets it up, watches it, and steps in when a real person is needed.
The problem
Most callers who reach voicemail don't leave a message; they call the next business on Google. Web forms wait in an inbox until evening. Every unanswered enquiry is a customer you paid to attract and lost.
What's included
What Front Desk does for you
Automation handles
- Missed-call text-back within a minute
- Instant replies to web forms, Google Business messages and Facebook leads
- Booking into your calendar or job software, with reminders
- AI receptionist that answers, qualifies and books (Plus)
- Review requests after each job, with private feedback first
Our team handles
- Writing your scripts and replies in your voice
- Reviewing conversations weekly and fixing what didn't work
- Handling escalations the system flags for a person
- Optional live receptionist backup during business hours (add-on)
- Monthly report and recommendations
Packages
Front Desk packages
Starter
$249 per month
Setup $500
- Missed-call text-back
- Review requests
- Included usage: 300 texts
Standard
Recommended$449 per month
Setup $1,000
- Missed-call text-back
- Review requests
- Instant web and Google replies
- Booking and reminders
- Included usage: 1,000 texts
Plus
$749 per month
Setup $1,500
- Missed-call text-back
- Review requests
- Instant web and Google replies
- Booking and reminders
- AI receptionist (after hours or overflow)
- Included usage: 1,000 texts and 300 call minutes
Usage above the included amount is billed at cost.
Add-ons
- Live receptionist backup during business hours: quoted on request
- Extra phone line or location: $100 per month
- Spanish or Arabic agent: $100 per month
- Job software connection to Housecall Pro, Jobber or ServiceTitan: $250 one-time
How it works
Getting Front Desk live
- STEP 01
Call
We look at how calls and enquiries reach you today.
- STEP 02
Setup
We forward missed calls from your existing number and connect your calendar, in about a week.
- STEP 03
Test
You call it, text it and approve the scripts.
- STEP 04
Live
You get a monthly report of every enquiry answered and booked.
Services
Services inside Front Desk
AI Voice Receptionist
An AI receptionist that answers every call day and night, qualifies callers, books appointments, and updates your CRM.
Get a quote for AI Voice Receptionist Details: AI Voice Receptionist
AI Voice Agents for Inbound & Outbound Calls
We build AI phone agents that handle inbound calls and outbound follow-up, pass tricky calls to your team, and log every call in your CRM.
Get a quote for AI Voice Agents for Inbound & Outbound Calls Details: AI Voice Agents for Inbound & Outbound Calls
Customer Support & Virtual Receptionist
Professional call answering, live chat and email support that keeps customers looked after without adding in-house staff.
Get a quote for Customer Support & Virtual Receptionist Details: Customer Support & Virtual Receptionist
Online Booking & Appointment Reminders
We set up online booking with automatic confirmations, reminders, and reschedule links, all synced to your calendar.
Get a quote for Online Booking & Appointment Reminders Details: Online Booking & Appointment Reminders
AI Chatbots & Virtual Assistants
We build AI chatbots for your website, WhatsApp, and social channels that answer questions, capture leads, and hand off to your team.
Get a quote for AI Chatbots & Virtual Assistants Details: AI Chatbots & Virtual Assistants
Lead Capture & Routing Automation
We pull leads from every channel into one place, qualify and route them to the right person, and start follow-up straight away.
Get a quote for Lead Capture & Routing Automation Details: Lead Capture & Routing Automation
Clio & Yelp Lead Intake Automation
We connect Yelp leads and other enquiries straight into Clio or your CRM, reply instantly, and keep intake moving without retyping.
Get a quote for Clio & Yelp Lead Intake Automation Details: Clio & Yelp Lead Intake Automation
FAQ
Front Desk questions
Do I keep my number?
Yes. Only unanswered calls are forwarded, so your number, your phone and the calls you do pick up stay exactly as they are.
Does the AI tell callers it's an AI?
Yes, always. The AI receptionist introduces itself as an AI assistant and announces call recording where the law requires it. A person on our team handles anything the system shouldn't.
What if a caller has an emergency?
You choose the rules: urgent calls can be transferred to you or your on-call number straight away, and everything else is booked or passed on as a message.
Which calendars and software do you work with?
Google Calendar, Outlook, Cal.com, Housecall Pro, Jobber, ServiceTitan, GoHighLevel, HubSpot and most other booking and job tools with an integration or an API.
Talk to us about Front Desk
A free 15-minute call to understand what's slipping through the cracks. You'll leave with the department that fixes it first and what it costs, whether or not you work with us.