Back Office
Back Office & Virtual Assistant Support
Remote virtual assistants for inbox and calendar management, document preparation and the daily admin that keeps a business running.
Every business has a layer of work that keeps things moving but rarely gets anyone's full attention: answering routine emails, booking meetings, preparing documents, chasing paperwork, updating records and keeping files in order. When owners and senior staff handle it themselves, it eats into the hours they should spend on customers and growth.
Our virtual assistants take on that back office work remotely. We manage inboxes so important messages are answered and nothing slips through, keep calendars organised so meetings, reminders and travel fit together, and prepare documents such as proposals, reports, letters, forms and templates with consistent formatting and your branding.
We work in your tools, follow written procedures we agree with you, and keep you informed with simple daily or weekly updates. Support hours and response times are set out in your service agreement, and every request is logged, tracked and owned by a named person, for clients worldwide.
In short
What does a virtual assistant do for a business?
A virtual assistant handles a business's routine admin remotely, including managing the inbox, booking and rescheduling meetings, preparing proposals, reports, and letters, organising files, and chasing paperwork. TechPit Solutions' virtual assistants work inside the client's own tools, follow written procedures agreed in advance, and send simple daily or weekly updates, with support hours and response times set out in the service agreement.
- Best for business owners buried in email and scheduling, and small teams without a dedicated office manager or administrator.
- Delivered remotely by an assistant who starts with a defined task list after a free consultation and takes on more as trust builds.
Who this is for
- Business owners and managers buried in email and scheduling
- Small teams without a dedicated office manager or administrator
- Professional services firms that produce regular proposals, reports and letters
- Growing businesses that need admin help but are not ready to hire full time
- Companies working across time zones that need meetings and tasks coordinated between them
Problems we fix
- Important emails go unanswered or get buried under newsletters and notifications
- Double bookings, missed meetings and endless back-and-forth to find a time
- Documents take too long to produce and look different every time
- Files, contracts and paperwork are scattered and hard to find
- Owners spend evenings on admin instead of rest or growing the business
What's included
What our Back Office & Virtual Assistant service includes
Email inbox management
Daily triage, filing and labeling, replies to routine messages using agreed templates, flagging of urgent items and unsubscribing from clutter.
Calendar and scheduling management
Booking and rescheduling meetings, sending invites and reminders, protecting focus time and coordinating across time zones in Outlook or Google Calendar.
Document preparation
Proposals, quotes, reports, letters, forms, presentations and meeting notes drafted or formatted to your brand, proofread and filed in the right place.
Templates and standard documents
Reusable templates for common documents and emails so future work is faster and every client receives a consistent, professional result.
Records and file organisation
Organising shared drives, naming files consistently, tracking contracts and renewals, and keeping customer and supplier records up to date.
General admin and follow-ups
Chasing paperwork and approvals, travel research and booking, online research, supplier contact and other routine tasks as agreed.
Benefits
Why it's worth doing properly
More time for important work
Handing off routine admin gives owners and managers hours back each week for customers, strategy and the work only they can do.
Nothing slips through
A managed inbox and calendar mean replies go out, meetings are confirmed and deadlines are tracked instead of forgotten.
Professional, consistent documents
Templates and careful formatting give every proposal, report and letter the same polished look, which reflects well on your business.
Flexible support without hiring
Get reliable admin help for the hours you need, scaling up or down as work changes, without the cost and commitment of a new hire.
Process
How the work runs
- STEP 01
Assess
We learn how you work, which tasks take your time, the tools you use and the tone and standards you expect.
- STEP 02
Design
We write simple procedures, reply templates and priority rules, agree on access and decide how and when we report back.
- STEP 03
Implement
Your assistant starts with a defined set of tasks, checks in often during the first weeks and takes on more as trust builds.
- STEP 04
Monitor
We review work quality, update procedures as your needs change, and handle urgent requests during agreed support hours.
Tools we commonly work with
- Microsoft Outlook
- Gmail
- Google Calendar
- Calendly
- Microsoft Word
- Google Docs
- Canva
- Adobe Acrobat
- Trello
- Slack
FAQ
Back Office & Virtual Assistant: common questions
What tasks can a virtual assistant handle?
Common tasks include managing your inbox, scheduling meetings, preparing and formatting documents, organising files, updating records, chasing paperwork, researching suppliers or travel, and handling routine follow-ups. If a task can be done on a computer with clear instructions, it is usually a good fit. We agree on a task list at the start and add to it as you get comfortable delegating.
How do you manage my inbox without missing anything important?
We agree on clear rules first: which senders and topics are urgent, what we can reply to on your behalf, and what must always come to you. We then file and label messages, answer routine ones with approved templates and send you a short summary of anything that needs your decision. Rules are refined over the first few weeks as we learn your priorities.
How much does virtual assistant support cost?
Cost depends on the number of hours you need, the type of tasks, whether the work is daily or occasional, the working hours and time zone you need and how specialised the documents are. Book a free consultation, tell us what is taking up your time, and we will suggest a sensible starting arrangement with a clear quote.
What kinds of documents can you prepare?
We prepare proposals, quotes, reports, letters, meeting minutes, forms, standard operating procedures, presentations and internal templates. We can work from rough notes, voice recordings or previous examples, apply your branding and formatting, and proofread before delivery. We do not provide legal or financial advice, so contracts or regulated documents should still be reviewed by the appropriate professional.
How do you keep my email and documents confidential?
We use individual accounts or delegated access rather than shared passwords wherever your tools allow, so you can see activity and remove access at any time. We follow agreed rules for sensitive information, avoid storing your data on personal devices and are happy to sign a confidentiality agreement. Multi-factor authentication is used on the accounts we access.
Can you work in my time zone?
Yes. We support clients worldwide. We agree working hours that suit your time zone, and support hours and response times are set out in your service agreement, so you know when tasks will be handled.
Available worldwide
Delivered remotely to businesses in any country, on your own accounts. Quoted after a free consultation. More about Back Office.
Learn more about Back Office & Virtual Assistant
Related services
Data Entry Services
Accurate, confidential data entry and cleanup for CRMs, spreadsheets, invoices and product catalogues, handled by a remote team.
Customer Support & Virtual Receptionist
Professional call answering, live chat and email support that keeps customers looked after without adding in-house staff.
Microsoft 365 & Google Workspace Setup
Business email on your own domain, shared storage and collaboration tools in Microsoft 365 or Google Workspace, set up properly.
Talk to us about Back Office & Virtual Assistant
A free 15-minute call to understand what's slipping through the cracks. You'll leave with the department that fixes it first and a written plan, whether or not you work with us.