Front Desk
AI Chatbots & Virtual Assistants
We build AI chatbots for your website, WhatsApp, and social channels that answer questions, capture leads, and hand off to your team.
Customers expect quick answers, often outside your office hours. Many of their questions are the same every day: opening times, pricing ranges, delivery status, how to book, what is included. An AI chatbot can handle those questions instantly on your website, WhatsApp, Facebook Messenger, or Instagram, and collect the details your team needs when a real conversation is required.
Most people have used a chatbot that went in circles and refused to let them reach a person. We build the opposite. Our chatbots are trained on your own content, such as your website, service details, policies, and FAQs, so they answer accurately in your tone. They know their limits, and when a question is outside what they should answer, they hand the conversation to your team with the full history attached.
We also connect the chatbot to the rest of your business. Leads go into your CRM, bookings go into your calendar, support requests become helpdesk tickets, and order lookups pull live data from your store. That way the chatbot is part of your workflow rather than another inbox to check.
In short
What is an AI chatbot for business?
An AI chatbot for business is a text assistant on a website, WhatsApp, Facebook Messenger, or Instagram that answers common customer questions, captures leads, and hands the conversation to a person when needed. TechPit Solutions trains each chatbot on the company's own website content, policies, and FAQs, and connects it to the CRM, calendar, or helpdesk so leads, bookings, and support requests are logged.
- Best for service businesses and online stores that get the same questions repeatedly and cannot staff live chat outside business hours.
- Delivered remotely after a free consultation: we design the conversations, train the chatbot on your content, test it against real questions, and tune it after launch.
Who this is for
- Service businesses that receive the same enquiries repeatedly and want them answered quickly, day or night
- E-commerce stores that get frequent questions about orders, shipping, returns, and product details
- Companies serving customers across time zones who cannot staff live chat outside business hours
- Teams that want website visitors qualified and booked into calls before a salesperson gets involved
- Businesses that use WhatsApp heavily for customer contact and need help keeping up with messages
Problems we fix
- Website visitors leave without contacting you because there is no quick way to get a simple answer
- Staff spend a large part of the day replying to the same basic questions by email, chat, and WhatsApp
- Enquiries that arrive in the evening or on weekends wait until the next working day for a reply
- An existing chatbot gives wrong or robotic answers and frustrates customers more than it helps them
- Chat conversations are not logged in the CRM, so useful lead information gets lost
What's included
What our AI Chatbots service includes
Conversation design
We work out which questions the chatbot should answer, which it should collect details for, and when it must hand off to a person. We write the welcome messages, fallback replies, and escalation rules in your brand voice.
Knowledge base training
We gather and tidy your website content, FAQs, service descriptions, and policies, then connect them to the chatbot so its answers come from your approved information rather than general guesses.
Multi-channel deployment
We install the chatbot on your website and, where it suits you, on WhatsApp, Facebook Messenger, and Instagram, so customers can reach you on the channel they already use.
Lead capture and booking
The chatbot can ask qualifying questions, collect contact details with consent, create the lead in your CRM, and offer available appointment slots from your calendar.
Human handoff and helpdesk integration
When a conversation needs a person, it goes to your live chat inbox, helpdesk, or email with the full transcript, so customers never have to repeat themselves.
Reporting and ongoing tuning
We review conversation logs, flag questions the chatbot struggled with, update its knowledge, and give you a simple view of the topics customers ask about most.
Benefits
Why it's worth doing properly
Answers at any hour
Customers get a useful reply immediately, even late at night or on holidays, instead of waiting for your team to come back online.
Less repetitive work for staff
Routine questions are handled automatically, so your team can focus on complex enquiries, sales conversations, and customers who need a personal touch.
Better lead information
Every conversation can capture names, contact details, and needs in a structured way and send them to your CRM, giving your sales team context before they reply.
Consistent, accurate replies
Because the chatbot draws on your approved content, customers get the same correct answer every time, and you can update it in one place when something changes.
Process
How the work runs
- STEP 01
Assess your conversations
We review your current enquiries, emails, and chat logs to find the most common questions, the channels customers use, and where handoff to staff is essential.
- STEP 02
Design the assistant
We choose the platform, plan the conversation flows and escalation rules, and prepare the knowledge content the chatbot will draw on.
- STEP 03
Build and launch
We configure the chatbot, connect it to your CRM, calendar, or helpdesk, test it against real questions, and launch it on your chosen channels.
- STEP 04
Monitor and tune
We read conversation logs, correct weak answers, add new knowledge, and adjust handoff rules so the assistant keeps getting more useful.
Tools we commonly work with
- Intercom Fin
- Tidio
- Voiceflow
- Botpress
- ManyChat
- WhatsApp Business Platform
- OpenAI API
- HubSpot Chatflows
- Zendesk
- Calendly
FAQ
AI Chatbots: common questions
Will the chatbot give customers wrong information?
We reduce that risk by limiting the chatbot to your own approved content and instructing it to say when it does not know something instead of guessing. We test it against real customer questions before launch and keep reviewing conversations afterward. For sensitive topics, such as refunds, legal questions, or account changes, we set it to hand off to a person rather than answer directly.
Can customers still reach a real person?
Yes, and we treat that as essential. Customers can ask for a person at any point, and the chatbot will also escalate on its own when a question is outside its scope or the customer seems frustrated. The conversation goes to your team with the full transcript. Outside office hours, the chatbot can collect details and confirm when someone will get back to them.
Can the chatbot work on WhatsApp?
Yes. We connect chatbots to WhatsApp through the official WhatsApp Business Platform, either directly or through a provider such as Twilio or a chatbot platform that supports it. WhatsApp has specific rules about message templates, opt-in, and response windows, so we set things up to follow those rules and keep your business number in good standing.
What languages can the chatbot handle?
Modern AI chatbots can understand and reply in many languages, including English, Arabic, Urdu, French, and Spanish. That suits businesses serving multilingual customers anywhere in the world. We test the languages that matter to you, make sure key answers are correct in each, and set rules for when a conversation should go to a staff member who speaks that language.
How much does a chatbot cost to build?
Cost depends on the number of channels, how much content the chatbot needs to learn, the integrations involved, such as CRM, calendar, store, or helpdesk, and whether you want ongoing tuning. Platform subscriptions and AI usage fees are separate and depend on conversation volume. Book a free consultation and we will recommend a setup and give you a clear quote.
How is customer data handled in chatbot conversations?
We use reputable platforms with business-grade data settings, collect only the details needed, and show a short notice explaining how information will be used. Conversation data is stored in your chosen systems with access limited to the right staff. We also help you align the setup with privacy rules that apply to your customers, such as GDPR for UK and EU visitors.
Available worldwide
Delivered remotely to businesses in any country, on your own accounts. Quoted after a free consultation. More about Front Desk.
Learn more about AI Chatbots
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Talk to us about AI Chatbots
A free 15-minute call to understand what's slipping through the cracks. You'll leave with the department that fixes it first and a written plan, whether or not you work with us.