IT Desk · Australia
Managed IT Services for Australian Small and Medium Businesses
Our managed IT services roll an Australian business's everyday technology care into one monthly plan: help desk, patching, endpoint protection, backup checks, licence administration and security reviews mapped to the Essential Eight. Choose Essential, Business or Enterprise to suit your size.
Monitoring software runs continuously, so a server alert in Adelaide or a locked account in Perth is logged as soon as it happens. Support hours and response times are set out in your service agreement.
Plans are delivered remotely, so a small business in Sydney or Melbourne gets the same IT support as a regional site in Queensland or WA. They are billed monthly in US dollars and backed by reports that show what was patched, backed up and reviewed.
Book a 15-minute call at a time that suits you
In short
What is a managed service provider (MSP)?
A managed service provider (MSP) is a company that runs a business's IT for a fixed monthly fee instead of being called only when something breaks. The MSP monitors devices, accounts, and the network continuously, fixes problems early, and keeps everything patched, secured, and backed up. TechPit Solutions delivers managed IT remotely, with support hours and response times set out in the service agreement.
- Best for businesses with no full-time IT person, or a single IT employee who needs backup cover and specialist help.
- Delivered remotely on a monthly per-user plan; onboarding starts with a discovery call and audit, and we give you a timeline after that call.
The problem
Without someone responsible for IT, updates get skipped, passwords get shared, backups are never tested, and the laptop that runs your business fails on the busiest day of the month.
What's included
What IT Desk does for you
Automation handles
- Device monitoring and alerts
- Operating system and app patching
- Backup checks and reports
- Licence and asset inventory
- Monthly health report
Our team handles
- Help desk for your staff
- Microsoft 365 or Google Workspace administration
- Security setup: multi-factor sign-in, email filtering, endpoint protection
- New starters and leavers: accounts, devices, access
- Network, firewall and Wi-Fi setup and changes
What an MSP does
Everything a good IT department does, without hiring one
Help desk for your staff
One place for every IT question: password resets, new laptops, printer problems, email issues. Staff contact us by email, WhatsApp or phone, and every request is logged and tracked to completion.
Proactive monitoring
Agents on every device and alerts on your network and cloud accounts tell us about failing disks, full storage, missed updates and suspicious sign-ins, usually before anyone notices a problem.
Patching and maintenance
Operating systems, browsers and business apps are updated on a schedule you approve, with testing first and a rollback plan if an update misbehaves.
Security and backups
Endpoint protection, email filtering, multi-factor sign-in and backups that we actually test by restoring files, so recovery works when you need it.
Users and licences
We handle joiners, movers and leavers: accounts, devices, permissions and licences, so access is right from day one and removed on the last day.
Planning and reporting
Monthly reports show what we fixed and what needs attention. Higher tiers add quarterly reviews and an IT roadmap tied to your budget.
Who it's for
A good fit if you recognise yourself here
- Businesses with roughly 5 to 250 staff and no full-time IT person
- Companies whose single IT employee needs backup cover and specialist help
- Firms that hold customer, patient or financial data and need security controls in place
- Teams spread across offices and homes who need one help desk for everyone
- Owners who want a predictable monthly IT cost instead of surprise bills
Australia
Managed IT for businesses in Australia
Insurer and customer questionnaires
Australian cyber insurers and larger clients often frame their questions around MFA, patching and backups, three of the Essential Eight. Ongoing management keeps those answers current.
Working hours that differ across states
When Perth is still working, Sydney has gone home, and public holidays differ from state to state. We agree support hours with every location in mind before we start, and monitoring tools keep logging alerts outside those hours.
Onshore cloud regions
Microsoft, AWS and Google operate Australian regions in Sydney and Melbourne. We can design your environment so primary data and backups stay onshore.
Readiness for the NDB scheme
Managed logging, alerting and documented runbooks mean a suspected breach can be assessed quickly, which matters when the scheme expects a prompt assessment.
Plans
IT Desk plans
Essential
Help desk, monitoring and patching
From$39per user / month
Small teams that need a help desk and machines that stay patched and protected.
- Help desk for your staff during business hours
- Remote monitoring of laptops and desktops
- Operating system and app patching
- Managed antivirus on every device
- Microsoft 365 or Google Workspace administration
- Monthly health report
Business
RecommendedSecurity, backups and people changes included
From$69per user / month
Growing companies that hold customer data and can't afford downtime.
- Everything in Essential
- Endpoint detection and response (EDR) and email security
- Backup of email, files and key devices
- Network, firewall and Wi-Fi monitoring
- New starters and leavers: accounts, devices and access
- Quarterly review
Enterprise
Servers, cloud and disaster recovery
From$109per user / month
Multi-site or regulated businesses that need planning as well as support.
- Everything in Business
- Extended help desk hours, set out in your service agreement
- Server and cloud management (Azure, AWS)
- Disaster recovery plan with tested restores
- Monthly review with a named account manager
Prices are in USD per user, per month, with a 5-user minimum. Licences (Microsoft 365, Google Workspace, backup storage) are billed at cost or kept on your own accounts. Hardware, office moves and migrations are quoted separately, and a one-time onboarding fee is quoted after the assessment.
Compare what each plan includes
| Feature | Essential | Business | Enterprise |
|---|---|---|---|
| Help desk for your staff during business hours | |||
| Remote monitoring of laptops and desktops | |||
| Operating system and app patching | |||
| Managed antivirus on every device | |||
| Microsoft 365 or Google Workspace administration | |||
| Monthly health report | |||
| Endpoint detection and response (EDR) and email security | – | ||
| Backup of email, files and key devices | – | ||
| Network, firewall and Wi-Fi monitoring | – | ||
| New starters and leavers: accounts, devices and access | – | ||
| Quarterly review | – | ||
| Extended help desk hours, set out in your service agreement | – | – | |
| Server and cloud management (Azure, AWS) | – | – | |
| Disaster recovery plan with tested restores | – | – | |
| Monthly review with a named account manager | – | – |
Cost calculator
Managed IT compared with your current IT cost
Include salary and benefits for IT staff, outside contractors, and monitoring, security and backup tools.
- Managed IT · 15 × $69
- $1,035
Add your current monthly IT cost to see the difference.
An estimate from published plan prices. Third-party licences and one-off projects are quoted separately.
Support terms
Support hours and response times, in writing
Support hours in writing
Help desk hours and response times are agreed in your service agreement before we start, by plan and by priority, so everyone knows exactly what is covered.
Monitoring that runs continuously
Monitoring tools watch your devices, accounts and network all the time and raise alerts for our team to act on. How urgent outages outside support hours are handled is agreed up front.
Priority handling
Outages affecting several people or a security alert jump the queue and stay with an engineer until resolved. Routine requests are worked in order and you're updated throughout.
Clear escalation
Every plan has a named escalation path. If a ticket isn't moving, you know who to contact and when you'll hear back.
Monitoring
What our monitoring watches
- Device health: disk, memory, CPU, battery and storage
- Missed patches and unsupported software
- Antivirus and EDR detections
- Risky or unusual sign-ins to Microsoft 365 or Google Workspace
- Firewall, internet link and Wi-Fi availability
- Backup job success and failures
Security and backups
Layered protection, tested recovery
Layered protection
Managed antivirus or EDR on every device, email filtering for phishing and malware, DNS filtering and secure configuration baselines.
Identity first
Multi-factor sign-in for every account, conditional access where your licences support it, and admin rights limited to the people who need them.
Backups you can restore
Cloud backup of Microsoft 365 or Google Workspace mail, files and Teams/Drive data, plus key devices and servers. We run test restores and report the results.
Incident response
If something gets through, we isolate the affected device, reset credentials, investigate and tell you exactly what happened and what we changed.
Data protection
Data-protection rules we help you work within in Australia
Privacy Act 1988 and the Australian Privacy Principles
The Privacy Act generally covers businesses with annual turnover above A$3 million, plus some smaller ones such as health service providers and businesses that trade in personal information. The 13 Australian Privacy Principles set rules on collecting, using, disclosing and securing personal information; APP 11 requires reasonable steps to protect it from misuse, loss and unauthorised access.
How we help: We map where personal information is held, apply role-based access and MFA, encrypt devices and backups, and remove data you no longer need to keep. Whether the Act applies to you, and how, is a question for your legal adviser.
Official source ↗Notifiable Data Breaches (NDB) scheme
Organisations covered by the Privacy Act must notify affected individuals and the OAIC when a data breach is likely to result in serious harm. If a breach is only suspected, the organisation must assess it quickly, within 30 days.
How we help: We set up logging and alerting so incidents are spotted early, write a breach-response runbook with clear roles, and help gather the technical facts, such as what was accessed and when, that your team needs to assess a breach.
Official source ↗ASD Essential Eight
The Australian Signals Directorate's Essential Eight is a set of mitigation strategies: application control, patching applications, Microsoft Office macro settings, user application hardening, restricting administrative privileges, patching operating systems, multi-factor authentication and regular backups. It is mandatory for many federal agencies and widely used as a benchmark by private businesses, insurers and larger customers.
How we help: We assess your current maturity against the eight strategies, then roll out controls in a sensible order, typically MFA, patching and backups first, followed by admin-rights restrictions, macro settings and application control.
Official source ↗
Onboarding
From first call to fully managed
- STEP 01
Discovery call
We learn how your business runs, which tools you use, who your staff are and what's causing pain today.
- STEP 02
Audit and documentation
We inventory devices, accounts, licences, network equipment and admin access, and document everything in one place you can see.
- STEP 03
Deploy and secure
We install monitoring and security agents, enable multi-factor sign-in, set up backups and fix the urgent risks we found.
- STEP 04
Go live and review
Your staff get the help desk details, and after the first month we review the tickets, alerts and report together.
Industries
Who we support
- Trades and construction businesses
- Allied health and medical practices
- Accounting and financial advice firms
- Mining and resources services
- Retail and e-commerce
See how we work with:
IT Desk vs in-house IT
How a managed provider compares
| TechPit IT Desk | In-house hire | |
|---|---|---|
| Coverage | Agreed support hours, with holidays and sick days covered by the team | One person's hours, unless you pay for on-call |
| Skills | A team covering support, networks, cloud and security | One or two people who can't know everything |
| Cost | Predictable monthly fee per user | Salary, benefits, training, tools and recruitment |
| Tools | Monitoring, security and backup platforms included | Bought and maintained separately |
| Scaling | Add or remove users month to month | Hire or let go |
| Knowledge risk | Everything documented and shared | Knowledge leaves when the person does |
Can a managed plan be aligned with the Essential Eight?
Yes. We use the Essential Eight to structure the security part of each plan and report progress against it. Moving up maturity levels may need some project work beyond routine management, which we scope separately.
How are your plans priced for Australian businesses?
Prices for each plan are shown on this page in US dollars and billed monthly.
Will our data be kept onshore?
We can run your workloads in Australian cloud regions like AWS ap-southeast-2 or Azure Australia East. Administration by our overseas team is recorded so your privacy policy can disclose it accurately.
Do you handle on-site hardware in Australia?
We have no Australian office, so physical work is done by a local supplier you choose while we look after configuration, enrolment and ongoing management remotely.
Does a managed service mean we meet the Privacy Act?
We operate reasonable security steps of the kind APP 11 describes, but meeting the Act also depends on your collection, use and disclosure practices. We do not offer legal advice.
Do you provide managed IT services in Sydney and Melbourne?
Yes, as a remote service. Small businesses in Sydney, Melbourne and the rest of Australia can take any plan, with monitoring, patching, the help desk and security handled online. We have no office or engineers in Australia, so we are not the right choice if you want a technician on site each week. For occasional hardware jobs we work with a local supplier you choose.
Which Essential Eight maturity level will a managed plan get us to?
That depends on where you start, so we do not promise a level up front. A managed plan keeps the routine strategies running, such as patching applications and operating systems, MFA and regular backups, as far as your tier covers them, and reports against them. We assess your current maturity during onboarding and tell you what extra work, if any, stands between you and the level your insurer or customer is asking for.
What does a managed service provider do?
A managed service provider takes responsibility for your IT for a monthly fee. That usually means a help desk for staff, monitoring and patching devices, managing security tools, backing up data, handling user accounts and licences, and advising on upgrades. You get a whole team instead of a single person, with costs agreed in advance.
How fast do you respond?
Support hours and response times are agreed in your service agreement before we start, by plan and by priority. Every request is logged, tracked and owned by a named person, and outages or security alerts are always handled first and stay with an engineer until they are resolved.
Which countries do you support?
IT Desk is delivered remotely to businesses in the US, UK, Canada, Australia, New Zealand and Europe. We agree support hours that suit your business day before we start, and for hardware that needs hands on site we coordinate with you or a local supplier.
Get a proposal
Tell us about your team and we will send a written quote
Services
Services inside IT Desk
Remote IT Support & Troubleshooting
On-demand remote IT help and troubleshooting for computers, email, printers, networks, and business software, with every request logged and tracked.
Get a quote for Remote IT Support & Troubleshooting Details: Remote IT Support & Troubleshooting
Network Design & Setup
Office networks, Wi-Fi, firewalls and VPNs planned properly, documented clearly and supported after launch.
Get a quote for Network Design & Setup Details: Network Design & Setup
Cloud Services & Migration
Planned moves to AWS, Azure or Google Cloud, with sensible costs, proper backups and ongoing management.
Get a quote for Cloud Services & Migration Details: Cloud Services & Migration
Cybersecurity & Data Protection
Practical protection for small businesses: MFA, endpoint security, email filtering, backups, staff training and a response plan.
Get a quote for Cybersecurity & Data Protection Details: Cybersecurity & Data Protection
Microsoft 365 & Google Workspace Setup
Business email on your own domain, shared storage and collaboration tools in Microsoft 365 or Google Workspace, set up properly.
Get a quote for Microsoft 365 & Google Workspace Setup Details: Microsoft 365 & Google Workspace Setup
Business Email & DNS Deliverability
We set up business email and fix the DNS behind it, so your messages are authenticated, trusted, and far less likely to land in spam.
Get a quote for Business Email & DNS Deliverability Details: Business Email & DNS Deliverability
Hotel, Guesthouse & Restaurant Networks
We design networks for hotels, guesthouses, and restaurants that keep guests online and keep your payment, staff, and camera systems separate.
Get a quote for Hotel, Guesthouse & Restaurant Networks Details: Hotel, Guesthouse & Restaurant Networks
Get an IT Desk proposal for your team
Tell us how many people and devices you have. We'll recommend a plan, explain exactly what's included and send a written quote.