The arrangement is simple. Something fails, you call a technician, they diagnose and repair it, and you receive a bill for the time and any parts. There is no monthly fee and no long-term contract. Between incidents nobody is watching your systems, applying updates, or checking that backups ran, unless someone inside the business does that work.
Break-fix can be the right choice for a very small business with a few devices, simple cloud software, and someone comfortable handling the basics. You pay nothing in quiet months. The trade-off is that costs are unpredictable, problems are found only after they interrupt work, and nobody is paid to prevent the next failure, so the same faults tend to come back.
If you use break-fix support, make sure someone still owns updates, backups, and security, because those are the tasks that prevent the expensive incidents. Keep your own record of passwords, licenses, and network details so any technician can help. We offer pay-as-you-go remote support for one-off problems as well as managed plans for businesses that want prevention included.