# Managed IT Services for Small and Mid-Sized Businesses in the US

Our managed IT services for small business give American companies a fixed monthly plan that covers the day-to-day running of their technology: help desk, device monitoring, patching, backup checks, user onboarding and security tooling. You choose Essential, Business or Enterprise depending on how much is included.

Monitoring software watches your devices and servers continuously, so an alert on a server in Atlanta lands in the same ticket queue as a request from a user in Denver. Support hours and response times are set out in your service agreement.

Plans are delivered fully remotely, priced in US dollars and billed monthly. You keep ownership of your accounts, licenses and data; we run them to an agreed standard and report on what we did. If you already have an IT manager, we can run the same service as co-managed IT, supplying the monitoring, patching and help desk support behind your own team.

**What is a managed service provider (MSP)?** A managed service provider (MSP) is a company that runs a business's IT for a fixed monthly fee instead of being called only when something breaks. The MSP monitors devices, accounts, and the network continuously, fixes problems early, and keeps everything patched, secured, and backed up. TechPit Solutions delivers managed IT remotely, with support hours and response times set out in the service agreement.

- Best for businesses with no full-time IT person, or a single IT employee who needs backup cover and specialist help.
- Delivered remotely on a monthly per-user plan; onboarding starts with a discovery call and audit, and we give you a timeline after that call.

## What automation handles

- Device monitoring and alerts
- Operating system and app patching
- Backup checks and reports
- Licence and asset inventory
- Monthly health report

## What our team handles

- Help desk for your staff
- Microsoft 365 or Google Workspace administration
- Security setup: multi-factor sign-in, email filtering, endpoint protection
- New starters and leavers: accounts, devices, access
- Network, firewall and Wi-Fi setup and changes

## What a managed service provider does

- **Help desk for your staff:** One place for every IT question: password resets, new laptops, printer problems, email issues. Staff contact us by email, WhatsApp or phone, and every request is logged and tracked to completion.
- **Proactive monitoring:** Agents on every device and alerts on your network and cloud accounts tell us about failing disks, full storage, missed updates and suspicious sign-ins, usually before anyone notices a problem.
- **Patching and maintenance:** Operating systems, browsers and business apps are updated on a schedule you approve, with testing first and a rollback plan if an update misbehaves.
- **Security and backups:** Endpoint protection, email filtering, multi-factor sign-in and backups that we actually test by restoring files, so recovery works when you need it.
- **Users and licences:** We handle joiners, movers and leavers: accounts, devices, permissions and licences, so access is right from day one and removed on the last day.
- **Planning and reporting:** Monthly reports show what we fixed and what needs attention. Higher tiers add quarterly reviews and an IT roadmap tied to your budget.

## Who it is for

- Businesses with roughly 5 to 250 staff and no full-time IT person
- Companies whose single IT employee needs backup cover and specialist help
- Firms that hold customer, patient or financial data and need security controls in place
- Teams spread across offices and homes who need one help desk for everyone
- Owners who want a predictable monthly IT cost instead of surprise bills

## IT Desk plans in the US (USD)

| Plan | Price (USD) | Summary | Best for |
| --- | --- | --- | --- |
| Essential | $39 per user / month | Help desk, monitoring and patching | Small teams that need a help desk and machines that stay patched and protected. |
| Business | $69 per user / month | Security, backups and people changes included | Growing companies that hold customer data and can't afford downtime. |
| Enterprise | $109 per user / month | Servers, cloud and disaster recovery | Multi-site or regulated businesses that need planning as well as support. |

Prices are in USD per user, per month, with a 5-user minimum. Licences (Microsoft 365, Google Workspace, backup storage) are billed at cost or kept on your own accounts. Hardware, office moves and migrations are quoted separately, and a one-time onboarding fee is quoted after the assessment.

**Essential plan includes:**

- Help desk for your staff during business hours
- Remote monitoring of laptops and desktops
- Operating system and app patching
- Managed antivirus on every device
- Microsoft 365 or Google Workspace administration
- Monthly health report

**Business plan includes:**

- Everything in Essential
- Endpoint detection and response (EDR) and email security
- Backup of email, files and key devices
- Network, firewall and Wi-Fi monitoring
- New starters and leavers: accounts, devices and access
- Quarterly review

**Enterprise plan includes:**

- Everything in Business
- Extended help desk hours, set out in your service agreement
- Server and cloud management (Azure, AWS)
- Disaster recovery plan with tested restores
- Monthly review with a named account manager

## Local notes for the US

- **Meeting insurer expectations:** US cyber insurers commonly ask about MFA, endpoint detection, patching cadence and backup isolation. A managed plan keeps those controls running and gives you current evidence at renewal time instead of a scramble.
- **Monitoring without night shifts:** Hiring someone to watch systems outside office hours is out of reach for most small firms. Monitoring tools run continuously and log alerts on devices, backups and servers, even over Thanksgiving week, and the support hours our team works are set out in your service agreement.
- **Data kept in US cloud regions:** We build and manage workloads in the US regions you select, such as AWS us-east-1 or Azure East US, so data residency choices stay with you and match what your contracts or customers expect.
- **Records for regulated sectors:** Healthcare and financial-services clients get ticket histories, patch reports and access reviews that show safeguards were operated, which is useful material when an auditor, partner or insurer asks.

## Support terms and escalation

- **Support hours in writing:** Help desk hours and response times are agreed in your service agreement before we start, by plan and by priority, so everyone knows exactly what is covered.
- **Monitoring that runs continuously:** Monitoring tools watch your devices, accounts and network all the time and raise alerts for our team to act on. How urgent outages outside support hours are handled is agreed up front.
- **Priority handling:** Outages affecting several people or a security alert jump the queue and stay with an engineer until resolved. Routine requests are worked in order and you're updated throughout.
- **Clear escalation:** Every plan has a named escalation path. If a ticket isn't moving, you know who to contact and when you'll hear back.

## What our monitoring watches

- Device health: disk, memory, CPU, battery and storage
- Missed patches and unsupported software
- Antivirus and EDR detections
- Risky or unusual sign-ins to Microsoft 365 or Google Workspace
- Firewall, internet link and Wi-Fi availability
- Backup job success and failures

## Security and backups

- **Layered protection:** Managed antivirus or EDR on every device, email filtering for phishing and malware, DNS filtering and secure configuration baselines.
- **Identity first:** Multi-factor sign-in for every account, conditional access where your licences support it, and admin rights limited to the people who need them.
- **Backups you can restore:** Cloud backup of Microsoft 365 or Google Workspace mail, files and Teams/Drive data, plus key devices and servers. We run test restores and report the results.
- **Incident response:** If something gets through, we isolate the affected device, reset credentials, investigate and tell you exactly what happened and what we changed.

## Data-protection rules in the US

We put the technical controls in place. We do not give legal advice or certify compliance.

- **California Consumer Privacy Act (CCPA), as amended by the CPRA:** Applies to for-profit businesses that handle personal information of California residents and meet revenue or data-volume thresholds set in the law. Covered businesses must tell people what they collect, honor requests to access, delete, correct or opt out of the sale or sharing of their data, and use reasonable security. Many other states, including Virginia, Colorado, Connecticut and Texas, now have their own consumer privacy laws with different thresholds and rules. How we help: We map where customer data lives across your apps and inboxes, tighten who can reach it, turn on MFA and encryption, and set up logging so data requests and incidents can be traced. Your attorney decides which state laws apply to you; we handle the technical side. Official source: https://cppa.ca.gov/
- **HIPAA Security Rule (healthcare):** Covered entities such as clinics, practices and health plans, plus the business associates that handle their data, must protect electronic protected health information with administrative, physical and technical safeguards. That starts with a documented risk analysis and includes access controls, audit controls and safeguards for data in transit. How we help: We help practices put the technical safeguards in place: unique user accounts, MFA, encrypted laptops and email, audit logging, tested backups and device inventories. If our work would touch ePHI, a business associate agreement has to be in place before we start, and we support your risk analysis rather than replacing it. Official source: https://www.hhs.gov/hipaa/for-professionals/security/index.html
- **FTC Safeguards Rule (financial-services firms):** Non-bank financial institutions such as mortgage brokers, tax preparers, auto dealers that offer financing and similar firms need a written information security program. The rule expects a named qualified individual, a risk assessment, MFA, encryption of customer information, staff training and, for certain breaches, notification to the FTC. How we help: We deploy MFA across email and line-of-business apps, encrypt devices and file shares, set up monitoring and change logs, and draft the technical sections of your security program and incident runbook for your qualified individual to review and own. Official source: https://www.ftc.gov/business-guidance/resources/ftc-safeguards-rule-what-your-business-needs-know

## Onboarding

1. **Discovery call:** We learn how your business runs, which tools you use, who your staff are and what's causing pain today.
2. **Audit and documentation:** We inventory devices, accounts, licences, network equipment and admin access, and document everything in one place you can see.
3. **Deploy and secure:** We install monitoring and security agents, enable multi-factor sign-in, set up backups and fix the urgent risks we found.
4. **Go live and review:** Your staff get the help desk details, and after the first month we review the tickets, alerts and report together.

## Industries we support

- Dental and medical practices
- Accounting and tax preparation firms
- Real estate and mortgage brokers
- Law firms
- E-commerce and DTC brands

## Managed IT compared with an in-house hire

| | TechPit IT Desk | In-house hire |
| --- | --- | --- |
| Coverage | Agreed support hours, with holidays and sick days covered by the team | One person's hours, unless you pay for on-call |
| Skills | A team covering support, networks, cloud and security | One or two people who can't know everything |
| Cost | Predictable monthly fee per user | Salary, benefits, training, tools and recruitment |
| Tools | Monitoring, security and backup platforms included | Bought and maintained separately |
| Scaling | Add or remove users month to month | Hire or let go |
| Knowledge risk | Everything documented and shared | Knowledge leaves when the person does |

## Frequently asked questions

### Is a remote MSP a good fit for a US company with no IT staff?

For most offices that run on cloud email, laptops and SaaS apps, yes. Almost everything an in-house admin would do, from patching to user changes, can be done remotely and logged. Where you need hands on hardware, we coordinate with a local vendor of your choice.

### How are your managed IT plans priced for American clients?

Plan prices are shown on this page in US dollars and billed monthly. The tier you pick sets what is covered, and we confirm the details in writing before anything starts.

### Can your plan help with HIPAA or FTC Safeguards obligations?

We operate the technical controls those rules expect, such as MFA, encryption, logging and backups, and keep records of the work. We do not provide legal advice or certify compliance; your counsel or compliance lead makes those calls.

### What happens to our systems if we end the contract?

Admin credentials, documentation and configuration notes are handed back to you during an agreed offboarding period. Your tenants and licenses were always in your name, so there is nothing to migrate away from us.

### Do you support offices in more than one state under one plan?

Yes. Remote delivery means a team split between Texas, Illinois and California sits under one plan and one ticket queue, with the same service terms whichever office raised the issue.

### What is the difference between fully managed and co-managed IT?

With fully managed IT we act as your whole IT department: help desk, monitoring, patching, backups and security. With co-managed IT you keep an internal IT person or team and we fill agreed gaps, typically first-line help desk tickets, routine patching, or the monitoring and security tools they do not have time to run. Either way, the split of responsibilities is confirmed in writing before we start.

### Do you offer managed IT services for a small business with only a few employees?

Yes. Plans are priced per user, per month, so a small business pays for the people it actually has, and you can add or remove users as the team changes. A small office gets the same help desk, patching and monitoring as a larger client; the tier you choose sets how much else is covered.

### What does a managed service provider do?

A managed service provider takes responsibility for your IT for a monthly fee. That usually means a help desk for staff, monitoring and patching devices, managing security tools, backing up data, handling user accounts and licences, and advising on upgrades. You get a whole team instead of a single person, with costs agreed in advance.

### How fast do you respond?

Support hours and response times are agreed in your service agreement before we start, by plan and by priority. Every request is logged, tracked and owned by a named person, and outages or security alerts are always handled first and stay with an engineer until they are resolved.

### Which countries do you support?

IT Desk is delivered remotely to businesses in the US, UK, Canada, Australia, New Zealand and Europe. We agree support hours that suit your business day before we start, and for hardware that needs hands on site we coordinate with you or a local supplier.

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Source: https://techpitsolutions.systems/us/msp

TechPit Solutions · Run by AI, backed by real people. A remote team working with businesses in the US, UK, Canada, Australia, New Zealand and Europe. Email info.techpit.co@gmail.com, WhatsApp +92 344 3360585. Book a 15-minute call: https://techpitsolutions.systems/contact