# IT Desk: managed IT services for small businesses

Your computers, email, network and security, looked after. IT Desk monitors your devices, keeps them patched and backed up, and gives your staff a help desk to call. It was built by a founder with 10 years of hands-on system administration and is run by our IT team.

A managed service provider (MSP) runs your IT for a fixed monthly fee, so problems are caught early instead of fixed after they stop work. We deliver IT Desk remotely to businesses in the US, UK, Canada, Australia, New Zealand and Europe. Support hours and response times are set out in your service agreement before we start.

**What is a managed service provider (MSP)?** A managed service provider (MSP) is a company that runs a business's IT for a fixed monthly fee instead of being called only when something breaks. The MSP monitors devices, accounts, and the network continuously, fixes problems early, and keeps everything patched, secured, and backed up. TechPit Solutions delivers managed IT remotely, with support hours and response times set out in the service agreement.

- Best for businesses with no full-time IT person, or a single IT employee who needs backup cover and specialist help.
- Delivered remotely on a monthly per-user plan; onboarding starts with a discovery call and audit, and we give you a timeline after that call.

## What automation handles

- Device monitoring and alerts
- Operating system and app patching
- Backup checks and reports
- Licence and asset inventory
- Monthly health report

## What our team handles

- Help desk for your staff
- Microsoft 365 or Google Workspace administration
- Security setup: multi-factor sign-in, email filtering, endpoint protection
- New starters and leavers: accounts, devices, access
- Network, firewall and Wi-Fi setup and changes

## What a managed service provider does

- **Help desk for your staff:** One place for every IT question: password resets, new laptops, printer problems, email issues. Staff contact us by email, WhatsApp or phone, and every request is logged and tracked to completion.
- **Proactive monitoring:** Agents on every device and alerts on your network and cloud accounts tell us about failing disks, full storage, missed updates and suspicious sign-ins, usually before anyone notices a problem.
- **Patching and maintenance:** Operating systems, browsers and business apps are updated on a schedule you approve, with testing first and a rollback plan if an update misbehaves.
- **Security and backups:** Endpoint protection, email filtering, multi-factor sign-in and backups that we actually test by restoring files, so recovery works when you need it.
- **Users and licences:** We handle joiners, movers and leavers: accounts, devices, permissions and licences, so access is right from day one and removed on the last day.
- **Planning and reporting:** Monthly reports show what we fixed and what needs attention. Higher tiers add quarterly reviews and an IT roadmap tied to your budget.

## Who it is for

- Businesses with roughly 5 to 250 staff and no full-time IT person
- Companies whose single IT employee needs backup cover and specialist help
- Firms that hold customer, patient or financial data and need security controls in place
- Teams spread across offices and homes who need one help desk for everyone
- Owners who want a predictable monthly IT cost instead of surprise bills

## IT Desk plans (USD)

| Plan | Price (USD) | Summary | Best for |
| --- | --- | --- | --- |
| Essential | $39 per user / month | Help desk, monitoring and patching | Small teams that need a help desk and machines that stay patched and protected. |
| Business | $69 per user / month | Security, backups and people changes included | Growing companies that hold customer data and can't afford downtime. |
| Enterprise | $109 per user / month | Servers, cloud and disaster recovery | Multi-site or regulated businesses that need planning as well as support. |

Prices are in USD per user, per month, with a 5-user minimum. Licences (Microsoft 365, Google Workspace, backup storage) are billed at cost or kept on your own accounts. Hardware, office moves and migrations are quoted separately, and a one-time onboarding fee is quoted after the assessment.

**Essential plan includes:**

- Help desk for your staff during business hours
- Remote monitoring of laptops and desktops
- Operating system and app patching
- Managed antivirus on every device
- Microsoft 365 or Google Workspace administration
- Monthly health report

**Business plan includes:**

- Everything in Essential
- Endpoint detection and response (EDR) and email security
- Backup of email, files and key devices
- Network, firewall and Wi-Fi monitoring
- New starters and leavers: accounts, devices and access
- Quarterly review

**Enterprise plan includes:**

- Everything in Business
- Extended help desk hours, set out in your service agreement
- Server and cloud management (Azure, AWS)
- Disaster recovery plan with tested restores
- Monthly review with a named account manager

## Support terms and escalation

- **Support hours in writing:** Help desk hours and response times are agreed in your service agreement before we start, by plan and by priority, so everyone knows exactly what is covered.
- **Monitoring that runs continuously:** Monitoring tools watch your devices, accounts and network all the time and raise alerts for our team to act on. How urgent outages outside support hours are handled is agreed up front.
- **Priority handling:** Outages affecting several people or a security alert jump the queue and stay with an engineer until resolved. Routine requests are worked in order and you're updated throughout.
- **Clear escalation:** Every plan has a named escalation path. If a ticket isn't moving, you know who to contact and when you'll hear back.

## What our monitoring watches

- Device health: disk, memory, CPU, battery and storage
- Missed patches and unsupported software
- Antivirus and EDR detections
- Risky or unusual sign-ins to Microsoft 365 or Google Workspace
- Firewall, internet link and Wi-Fi availability
- Backup job success and failures

## Security and backups

- **Layered protection:** Managed antivirus or EDR on every device, email filtering for phishing and malware, DNS filtering and secure configuration baselines.
- **Identity first:** Multi-factor sign-in for every account, conditional access where your licences support it, and admin rights limited to the people who need them.
- **Backups you can restore:** Cloud backup of Microsoft 365 or Google Workspace mail, files and Teams/Drive data, plus key devices and servers. We run test restores and report the results.
- **Incident response:** If something gets through, we isolate the affected device, reset credentials, investigate and tell you exactly what happened and what we changed.

## Onboarding

1. **Discovery call:** We learn how your business runs, which tools you use, who your staff are and what's causing pain today.
2. **Audit and documentation:** We inventory devices, accounts, licences, network equipment and admin access, and document everything in one place you can see.
3. **Deploy and secure:** We install monitoring and security agents, enable multi-factor sign-in, set up backups and fix the urgent risks we found.
4. **Go live and review:** Your staff get the help desk details, and after the first month we review the tickets, alerts and report together.

## Industries we support

- Healthcare and dental practices
- Accounting, legal and consulting firms
- E-commerce and retail
- Logistics and dispatch
- Real estate and property management
- Education and training providers

## Managed IT compared with an in-house hire

| | TechPit IT Desk | In-house hire |
| --- | --- | --- |
| Coverage | Agreed support hours, with holidays and sick days covered by the team | One person's hours, unless you pay for on-call |
| Skills | A team covering support, networks, cloud and security | One or two people who can't know everything |
| Cost | Predictable monthly fee per user | Salary, benefits, training, tools and recruitment |
| Tools | Monitoring, security and backup platforms included | Bought and maintained separately |
| Scaling | Add or remove users month to month | Hire or let go |
| Knowledge risk | Everything documented and shared | Knowledge leaves when the person does |

## Frequently asked questions

### What does a managed service provider do?

A managed service provider takes responsibility for your IT for a monthly fee. That usually means a help desk for staff, monitoring and patching devices, managing security tools, backing up data, handling user accounts and licences, and advising on upgrades. You get a whole team instead of a single person, with costs agreed in advance.

### How fast do you respond?

Support hours and response times are agreed in your service agreement before we start, by plan and by priority. Every request is logged, tracked and owned by a named person, and outages or security alerts are always handled first and stay with an engineer until they are resolved.

### Which countries do you support?

IT Desk is delivered remotely to businesses in the US, UK, Canada, Australia, New Zealand and Europe. We agree support hours that suit your business day before we start, and for hardware that needs hands on site we coordinate with you or a local supplier.

### Is there a minimum contract?

Plans are billed monthly per user, with a 5-user minimum. The first three months are a fixed term, then it's month to month, and you can add or remove users as your team changes.

### What is not included in the price?

Third-party licences such as Microsoft 365, Google Workspace, backup storage beyond the plan allowance, and new hardware are billed separately, at cost, or can stay on your own accounts. Large projects such as office moves or migrations are quoted separately.

### We already have an IT person. Can you work with them?

Yes. We can work as co-managed IT: your staff member stays in charge of day-to-day decisions while we provide the help desk, monitoring, security tools and specialist help, plus cover for holidays and sick days.

### How long does onboarding take?

It depends on the number of devices, sites and how much documentation already exists, and we give you a timeline after the discovery call. We start with an audit, deploy monitoring and security, fix urgent risks first, and then hand over the help desk details to your staff.

## IT Desk in your country

- [IT Desk in United States](https://techpitsolutions.systems/us/msp)
- [IT Desk in United Kingdom](https://techpitsolutions.systems/uk/msp)
- [IT Desk in Canada](https://techpitsolutions.systems/ca/msp)
- [IT Desk in Australia](https://techpitsolutions.systems/au/msp)
- [IT Desk in New Zealand](https://techpitsolutions.systems/nz/msp)

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Source: https://techpitsolutions.systems/msp

TechPit Solutions · Run by AI, backed by real people. A remote team working with businesses in the US, UK, Canada, Australia, New Zealand and Europe. Email info.techpit.co@gmail.com, WhatsApp +92 344 3360585. Book a 15-minute call: https://techpitsolutions.systems/contact