# Remote monitoring and management (RMM)

> Remote monitoring and management (RMM) is software that IT providers install on computers and servers to watch their health, apply updates, run maintenance tasks, and connect remotely to fix problems.

Also called: RMM, RMM software, RMM agent, remote IT management.

A small program called an agent runs on each device and reports back to a central console. It tracks things such as disk space, failing hardware, missed updates, antivirus status, and services that have stopped. When a reading crosses a threshold, the console raises an alert or runs an automatic fix. Technicians use the same tool to push patches, run scripts, and open a remote session.

RMM is what makes proactive IT support possible. Instead of learning about a full disk when a server stops, the provider sees it coming and clears it. For a small business that means fewer interruptions, quicker fixes because the technician can connect without a site visit, and an accurate inventory of every device, its age, and its software.

An RMM agent has deep access to every machine, which makes the tool itself a target for attackers. Ask how the provider secures its console, including multi-factor authentication and limited technician permissions, and confirm the agent will be removed if you leave. We use RMM tooling on managed devices to monitor, patch, and support them remotely.

## Where we do this work

- [Managed IT services](https://techpitsolutions.systems/msp)
- [Remote IT support](https://techpitsolutions.systems/services/remote-support)

## See also

- [Patch management](https://techpitsolutions.systems/glossary/patch-management): Patch management is the process of finding, testing, and installing software updates on computers, servers, and network devices so that known security flaws and bugs are fixed before they cause harm.
- [Managed service provider (MSP)](https://techpitsolutions.systems/glossary/managed-service-provider): A managed service provider (MSP) is a company that takes ongoing responsibility for a business's IT, including monitoring, maintenance, security, and user support, for a recurring fee that is usually charged per user or per device.
- [Endpoint detection and response (EDR)](https://techpitsolutions.systems/glossary/endpoint-detection-and-response): Endpoint detection and response (EDR) is security software that continuously records activity on laptops, desktops, and servers, detects suspicious behavior, and lets responders investigate and isolate an affected device.

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Source: https://techpitsolutions.systems/glossary/remote-monitoring-and-management

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