# IT annual maintenance contract (AMC)

> An IT annual maintenance contract (AMC) is a yearly agreement in which a provider maintains and supports a company's computers, servers, and network for a fixed fee, usually covering a listed set of equipment.

Also called: IT AMC, annual maintenance contract, computer AMC, IT maintenance contract.

An AMC is usually built around a list of equipment: so many PCs, servers, printers, and network devices. The provider agrees to keep that equipment working for the year, typically through scheduled preventive visits plus call-outs or remote sessions when something fails. Some contracts cover labor only, while comprehensive ones also include replacement parts. Anything outside the listed scope is billed separately.

Compared with a per-user managed IT plan, an AMC tends to focus on equipment and repairs, while a managed plan focuses on people and prevention. Managed plans are normally priced per user per month and include continuous monitoring, patching, security tools, and a help desk. For a business that works mostly in cloud apps and on laptops, the per-user model often fits better.

Before signing an AMC, check whether it is labor-only or comprehensive, how many visits and call-outs are included, what the response time is, and whether monitoring, backups, and security are covered at all. Ask what happens when staff numbers change mid-year. We offer per-user managed IT as an alternative to a traditional AMC.

## Where we do this work

- [Managed IT services](https://techpitsolutions.systems/msp)

## See also

- [Managed service provider (MSP)](https://techpitsolutions.systems/glossary/managed-service-provider): A managed service provider (MSP) is a company that takes ongoing responsibility for a business's IT, including monitoring, maintenance, security, and user support, for a recurring fee that is usually charged per user or per device.
- [Break-fix IT](https://techpitsolutions.systems/glossary/break-fix-it): Break-fix IT is a support model in which a business pays an IT technician only when something goes wrong, usually by the hour or per job, with no ongoing monitoring or maintenance in between.
- [Service level agreement (SLA)](https://techpitsolutions.systems/glossary/service-level-agreement): A service level agreement (SLA) is the part of a service contract that sets measurable targets, such as response time, resolution time, and uptime, and states what happens if the provider fails to meet them.

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Source: https://techpitsolutions.systems/glossary/it-amc

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