# Co-managed IT

> Co-managed IT is an arrangement in which an outside IT provider shares responsibility with a company's in-house IT staff, taking on agreed areas such as the help desk, monitoring, security, or after-hours cover.

Also called: co-managed IT services, co-managed IT support, hybrid IT support.

The internal team and the provider agree on a split of duties in writing. A common pattern is that the provider handles routine tickets, patching, monitoring, and out-of-hours alerts, while internal staff keep projects, vendor relationships, and anything that needs knowledge of the business. Both sides usually work in the same ticketing and monitoring tools so nothing falls between them.

It suits companies with one or two IT people who are stretched thin. The business keeps someone on site who knows its systems, while gaining extra hands, cover for vacations and sick days, and specialist skills that would be hard to justify as a full-time hire. It can also give a lone IT manager a second opinion on security and planning decisions.

The main risk is unclear ownership. Write down who responds to each type of alert, who approves changes, and who holds admin access. Make sure the internal team is not locked out of the provider's tools and documentation, and review the split as the business changes. We work alongside in-house IT staff on this basis, taking on the areas the client chooses to hand over.

## Where we do this work

- [Managed IT services](https://techpitsolutions.systems/msp)
- [Talk to us about co-managed IT](https://techpitsolutions.systems/contact)

## See also

- [Managed service provider (MSP)](https://techpitsolutions.systems/glossary/managed-service-provider): A managed service provider (MSP) is a company that takes ongoing responsibility for a business's IT, including monitoring, maintenance, security, and user support, for a recurring fee that is usually charged per user or per device.
- [Help desk](https://techpitsolutions.systems/glossary/help-desk): A help desk is the single point of contact where staff report IT problems and requests, which are logged as tickets, prioritized, and then resolved or passed to a specialist.
- [Service level agreement (SLA)](https://techpitsolutions.systems/glossary/service-level-agreement): A service level agreement (SLA) is the part of a service contract that sets measurable targets, such as response time, resolution time, and uptime, and states what happens if the provider fails to meet them.

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Source: https://techpitsolutions.systems/glossary/co-managed-it

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