# Managed IT Services for Canadian Small and Mid-Sized Organizations

Our managed IT services put a Canadian organization's routine technology work on one monthly plan: user support, patching, endpoint security, backup verification, licence management and regular security reviews. Essential, Business and Enterprise tiers scale with your headcount and risk.

Monitoring software watches devices and backups continuously, so a failed backup in Calgary or a locked-out user in Halifax is logged in the same ticket queue. Support hours and response times are set out in your service agreement.

Plans are delivered remotely, so a firm in downtown Toronto, a clinic elsewhere in the GTA and a contractor in Saskatoon are all served the same way. They are billed monthly in US dollars and documented so your privacy officer and leadership can see what is being done.

**What is a managed service provider (MSP)?** A managed service provider (MSP) is a company that runs a business's IT for a fixed monthly fee instead of being called only when something breaks. The MSP monitors devices, accounts, and the network continuously, fixes problems early, and keeps everything patched, secured, and backed up. TechPit Solutions delivers managed IT remotely, with support hours and response times set out in the service agreement.

- Best for businesses with no full-time IT person, or a single IT employee who needs backup cover and specialist help.
- Delivered remotely on a monthly per-user plan; onboarding starts with a discovery call and audit, and we give you a timeline after that call.

## What automation handles

- Device monitoring and alerts
- Operating system and app patching
- Backup checks and reports
- Licence and asset inventory
- Monthly health report

## What our team handles

- Help desk for your staff
- Microsoft 365 or Google Workspace administration
- Security setup: multi-factor sign-in, email filtering, endpoint protection
- New starters and leavers: accounts, devices, access
- Network, firewall and Wi-Fi setup and changes

## What a managed service provider does

- **Help desk for your staff:** One place for every IT question: password resets, new laptops, printer problems, email issues. Staff contact us by email, WhatsApp or phone, and every request is logged and tracked to completion.
- **Proactive monitoring:** Agents on every device and alerts on your network and cloud accounts tell us about failing disks, full storage, missed updates and suspicious sign-ins, usually before anyone notices a problem.
- **Patching and maintenance:** Operating systems, browsers and business apps are updated on a schedule you approve, with testing first and a rollback plan if an update misbehaves.
- **Security and backups:** Endpoint protection, email filtering, multi-factor sign-in and backups that we actually test by restoring files, so recovery works when you need it.
- **Users and licences:** We handle joiners, movers and leavers: accounts, devices, permissions and licences, so access is right from day one and removed on the last day.
- **Planning and reporting:** Monthly reports show what we fixed and what needs attention. Higher tiers add quarterly reviews and an IT roadmap tied to your budget.

## Who it is for

- Businesses with roughly 5 to 250 staff and no full-time IT person
- Companies whose single IT employee needs backup cover and specialist help
- Firms that hold customer, patient or financial data and need security controls in place
- Teams spread across offices and homes who need one help desk for everyone
- Owners who want a predictable monthly IT cost instead of surprise bills

## IT Desk plans in Canada (USD)

| Plan | Price (USD) | Summary | Best for |
| --- | --- | --- | --- |
| Essential | $39 per user / month | Help desk, monitoring and patching | Small teams that need a help desk and machines that stay patched and protected. |
| Business | $69 per user / month | Security, backups and people changes included | Growing companies that hold customer data and can't afford downtime. |
| Enterprise | $109 per user / month | Servers, cloud and disaster recovery | Multi-site or regulated businesses that need planning as well as support. |

Prices are in USD per user, per month, with a 5-user minimum. Licences (Microsoft 365, Google Workspace, backup storage) are billed at cost or kept on your own accounts. Hardware, office moves and migrations are quoted separately, and a one-time onboarding fee is quoted after the assessment.

**Essential plan includes:**

- Help desk for your staff during business hours
- Remote monitoring of laptops and desktops
- Operating system and app patching
- Managed antivirus on every device
- Microsoft 365 or Google Workspace administration
- Monthly health report

**Business plan includes:**

- Everything in Essential
- Endpoint detection and response (EDR) and email security
- Backup of email, files and key devices
- Network, firewall and Wi-Fi monitoring
- New starters and leavers: accounts, devices and access
- Quarterly review

**Enterprise plan includes:**

- Everything in Business
- Extended help desk hours, set out in your service agreement
- Server and cloud management (Azure, AWS)
- Disaster recovery plan with tested restores
- Monthly review with a named account manager

## Local notes for Canada

- **Records for privacy officers:** PIPEDA requires every breach of security safeguards to be recorded, and Law 25 requires an incident register. A managed plan keeps logs, ticket histories and access reviews that feed those records.
- **Monitoring through long weekends:** Long winter weekends and statutory holidays do not pause attackers. Monitoring tools keep watching alerts and backups when your own staff are offline, and the support hours our team works are set out in your service agreement.
- **Canadian cloud regions:** Microsoft, AWS and Google all run data centres in Canada. We can design your environment to keep primary data there, which helps when customers or public-sector contracts ask about residency.
- **Cyber insurance renewals:** Canadian insurers are asking more about MFA, endpoint protection and backup testing. Ongoing management means you can answer from current reports rather than guesswork.

## Support terms and escalation

- **Support hours in writing:** Help desk hours and response times are agreed in your service agreement before we start, by plan and by priority, so everyone knows exactly what is covered.
- **Monitoring that runs continuously:** Monitoring tools watch your devices, accounts and network all the time and raise alerts for our team to act on. How urgent outages outside support hours are handled is agreed up front.
- **Priority handling:** Outages affecting several people or a security alert jump the queue and stay with an engineer until resolved. Routine requests are worked in order and you're updated throughout.
- **Clear escalation:** Every plan has a named escalation path. If a ticket isn't moving, you know who to contact and when you'll hear back.

## What our monitoring watches

- Device health: disk, memory, CPU, battery and storage
- Missed patches and unsupported software
- Antivirus and EDR detections
- Risky or unusual sign-ins to Microsoft 365 or Google Workspace
- Firewall, internet link and Wi-Fi availability
- Backup job success and failures

## Security and backups

- **Layered protection:** Managed antivirus or EDR on every device, email filtering for phishing and malware, DNS filtering and secure configuration baselines.
- **Identity first:** Multi-factor sign-in for every account, conditional access where your licences support it, and admin rights limited to the people who need them.
- **Backups you can restore:** Cloud backup of Microsoft 365 or Google Workspace mail, files and Teams/Drive data, plus key devices and servers. We run test restores and report the results.
- **Incident response:** If something gets through, we isolate the affected device, reset credentials, investigate and tell you exactly what happened and what we changed.

## Data-protection rules in Canada

We put the technical controls in place. We do not give legal advice or certify compliance.

- **PIPEDA (Personal Information Protection and Electronic Documents Act):** PIPEDA governs how private-sector organizations collect, use and disclose personal information in commercial activity, except where a province has a substantially similar law. It is built on ten fair information principles, including accountability, consent and safeguards. Breaches of security safeguards that create a real risk of significant harm must be reported to the Office of the Privacy Commissioner and to affected individuals, and every breach must be recorded. How we help: We help you inventory personal information across systems, limit access to people who need it, enforce MFA, encrypt devices and backups, and keep incident logs in a format that supports your breach record. Interpretation of the law remains with you and your legal counsel. Official source: https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/
- **Quebec Law 25 (Act to modernize legislative provisions as regards the protection of personal information):** Organizations handling personal information of Quebec residents must name a person in charge of protecting it (by default the highest-ranking executive), publish governance policies, keep a register of confidentiality incidents and report serious ones to the Commission d'accès à l'information. Privacy impact assessments are required in several cases, including before personal information is communicated outside Quebec. How we help: We set up an incident register and response runbook, document where data is stored and who can reach it, and provide the technical facts your privacy officer needs for impact assessments, such as hosting regions, encryption and access logging. Official source: https://www.cai.gouv.qc.ca/

## Onboarding

1. **Discovery call:** We learn how your business runs, which tools you use, who your staff are and what's causing pain today.
2. **Audit and documentation:** We inventory devices, accounts, licences, network equipment and admin access, and document everything in one place you can see.
3. **Deploy and secure:** We install monitoring and security agents, enable multi-factor sign-in, set up backups and fix the urgent risks we found.
4. **Go live and review:** Your staff get the help desk details, and after the first month we review the tickets, alerts and report together.

## Industries we support

- Accounting and bookkeeping firms
- Engineering and construction companies
- Health and wellness clinics
- Non-profit organizations
- Professional services and consultancies

## Managed IT compared with an in-house hire

| | TechPit IT Desk | In-house hire |
| --- | --- | --- |
| Coverage | Agreed support hours, with holidays and sick days covered by the team | One person's hours, unless you pay for on-call |
| Skills | A team covering support, networks, cloud and security | One or two people who can't know everything |
| Cost | Predictable monthly fee per user | Salary, benefits, training, tools and recruitment |
| Tools | Monitoring, security and backup platforms included | Bought and maintained separately |
| Scaling | Add or remove users month to month | Hire or let go |
| Knowledge risk | Everything documented and shared | Knowledge leaves when the person does |

## Frequently asked questions

### Can a remote MSP host our data in Canada?

We manage your workloads in the Canadian cloud regions you choose, such as Azure Canada Central or AWS ca-central-1 in Montréal. Remote administration by our team is documented so it can be reflected in your privacy policies.

### How are plans priced for Canadian clients?

Tier prices appear on this page in US dollars and are billed monthly, with the scope confirmed in writing before you start.

### Will a managed plan satisfy Law 25 or PIPEDA?

We operate safeguards both laws expect, such as access controls, encryption, logging and incident handling, but compliance depends on your policies and decisions too. We do not give legal advice.

### Do you support French-language environments?

Yes, we manage devices and apps configured in French. Our support staff communicate in English, which we will confirm with you during onboarding.

### Can you work with our existing hardware supplier?

Yes. Since we have no Canadian office, we coordinate with your local supplier for physical work and handle setup, enrolment and configuration remotely.

### Do you offer managed IT services in Toronto?

Yes. Toronto and GTA organizations can take any of our managed IT plans, delivered remotely, with support hours agreed on Eastern Time. We are not a Toronto-based provider and have no office in Canada, so the plans suit teams that run on cloud email, laptops and SaaS apps. When something physical needs doing, we work with your local hardware supplier and manage the configuration ourselves.

### Can one plan cover our Toronto head office and remote staff in other provinces?

Yes. One plan and one ticket queue cover a Toronto head office and staff working from home in other provinces, because nothing depends on being in the same building. Devices are enrolled and managed remotely wherever they are, support hours are agreed with every location in mind, and each request is handled under the same service agreement whether it comes from Ontario, Alberta or Nova Scotia.

### What does a managed service provider do?

A managed service provider takes responsibility for your IT for a monthly fee. That usually means a help desk for staff, monitoring and patching devices, managing security tools, backing up data, handling user accounts and licences, and advising on upgrades. You get a whole team instead of a single person, with costs agreed in advance.

### How fast do you respond?

Support hours and response times are agreed in your service agreement before we start, by plan and by priority. Every request is logged, tracked and owned by a named person, and outages or security alerts are always handled first and stay with an engineer until they are resolved.

### Which countries do you support?

IT Desk is delivered remotely to businesses in the US, UK, Canada, Australia, New Zealand and Europe. We agree support hours that suit your business day before we start, and for hardware that needs hands on site we coordinate with you or a local supplier.

---

Source: https://techpitsolutions.systems/ca/msp

TechPit Solutions · Run by AI, backed by real people. A remote team working with businesses in the US, UK, Canada, Australia, New Zealand and Europe. Email info.techpit.co@gmail.com, WhatsApp +92 344 3360585. Book a 15-minute call: https://techpitsolutions.systems/contact