# Remote IT Support and Automation for Canadian Small Businesses TechPit Solutions works as a remote IT department for small and mid-sized organizations across Canada, from Toronto and the rest of the GTA to Calgary, Vancouver and Halifax. We handle help desk tickets, Microsoft 365 and Google Workspace administration, laptop and phone management, security controls and the automations that cut down on manual data entry. We are a fully remote team. Whether your staff start the day in St. John's or finish late in Victoria, we agree support hours that suit your business day before we start, and those hours and our response times are set out in your service agreement. Canadian firms also juggle federal and provincial privacy rules and, in Quebec, French-language expectations. We keep the technical side organized so your team can focus on clients. ## Key facts - **Country:** Canada. Time zones: Eastern Time (Toronto, Ottawa, Montréal), Pacific Time (Vancouver), Mountain Time (Calgary, Edmonton), Central Time (Winnipeg), Atlantic Time (Halifax). Support hours and response times are set out in your service agreement before we start. - **IT Desk plans (USD, per user per month):** Essential from $39; Business from $69; Enterprise from $109. Details: https://techpitsolutions.systems/ca/msp - **How we deliver:** remotely, as a remote team. - **Contact:** Canadian clients usually reach us by email or the contact form, send quick questions on WhatsApp, and book video calls that we arrange in their own time zone, from Halifax to Vancouver. Delivery is entirely remote; we have no Canadian office or local phone line. ## What businesses in Canada need - **Bilingual workplaces in Quebec:** Quebec's Charter of the French Language sets expectations for French in the workplace, including software and documentation available to staff. Firms with Montréal or Québec City teams need systems that can run comfortably in French. - **Law 25 brought new obligations:** Quebec's privacy reform introduced incident registers, privacy officers and impact assessments for transfers outside the province. Even businesses headquartered in Ontario or Alberta feel it once they serve Quebec customers. - **PIPEDA alongside provincial laws:** Federal PIPEDA covers commercial activity in most provinces, while Alberta, British Columbia and Quebec have their own private-sector privacy laws. A national business often needs to understand more than one regime. - **Six time zones, one support queue:** Canada stretches from Newfoundland to British Columbia, so a company with offices in both can have staff working four and a half hours apart. Support hours need to be agreed with every region in mind, not just head office. ## Typical engagements - **Privacy-ready Microsoft 365 setup:** In a typical engagement we enforce MFA, apply sensitivity labels and retention, confirm that tenant data sits in a Canadian region, and set up audit logging that supports breach records under PIPEDA and Law 25. - **Bilingual onboarding automation:** New hires get accounts, licences, French or English language settings and the right shared drives through one onboarding form, with a checklist that IT and HR can both follow. - **Remote help desk for a cross-country team:** For an organization with staff in several provinces, we run one ticket queue for laptops, phones, printers and SaaS access, with updates sent by email so everyone can see progress. - **Incident register and response runbook:** We create a confidentiality incident log, define who is called when something goes wrong, and test backup restores, so your privacy officer has the facts ready if a report is needed. ## Data protection We implement the technical safeguards these rules expect. We do not provide legal advice or certify compliance. - **PIPEDA (Personal Information Protection and Electronic Documents Act):** PIPEDA governs how private-sector organizations collect, use and disclose personal information in commercial activity, except where a province has a substantially similar law. It is built on ten fair information principles, including accountability, consent and safeguards. Breaches of security safeguards that create a real risk of significant harm must be reported to the Office of the Privacy Commissioner and to affected individuals, and every breach must be recorded. Official source: https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/ - **Quebec Law 25 (Act to modernize legislative provisions as regards the protection of personal information):** Organizations handling personal information of Quebec residents must name a person in charge of protecting it (by default the highest-ranking executive), publish governance policies, keep a register of confidentiality incidents and report serious ones to the Commission d'accès à l'information. Privacy impact assessments are required in several cases, including before personal information is communicated outside Quebec. Official source: https://www.cai.gouv.qc.ca/ ## Departments - [Front Desk](https://techpitsolutions.systems/front-desk): Every call, text and web enquiry answered and booked. From $249 per month. - [Sales Desk](https://techpitsolutions.systems/sales-desk): Every lead followed up until it becomes a job or a clear no. From $499 per month. - [Back Office](https://techpitsolutions.systems/back-office): Invoices, data entry, documents and bookkeeping handled. From $399 per month. - [IT Desk](https://techpitsolutions.systems/msp): Computers, email, network and security looked after. From $39 per user per month. - [Growth](https://techpitsolutions.systems/growth): More customers finding you on Google and coming back. From $299 per month. - [Private AI](https://techpitsolutions.systems/private-ai): An assistant that knows your company's documents, on a server you control. Quoted per project. ## Frequently asked questions ### How do you support teams spread across Canadian time zones? We agree support hours with you before we start, taking account of where your staff are, from Halifax to Vancouver. Those hours and our response times are set out in your service agreement, and every request goes into one ticket queue whichever office raised it. ### Can our data stay in Canada? Yes, your data lives in your own tenants, and Microsoft, Google and AWS all offer Canadian regions such as Azure Canada Central in Toronto. Our engineers connect remotely from outside Canada, and we document that access so your privacy officer can account for it. ### What currency do you bill in? All our plans are priced and invoiced in US dollars (USD), including for Canadian clients. ### Can you configure systems in French for our Quebec staff? We can set up Microsoft 365, Google Workspace and most business apps with French interfaces, templates and email signatures. Our support conversations are in English, so tell us if your team needs French-language user support. ### What contract terms do you use? We agree the scope, response commitments and notice period in writing before work starts. Your accounts and licences stay in your organization's name throughout. ### Do you support businesses in Toronto and the GTA? Yes, remotely. We provide IT support to businesses in Toronto and across the GTA, including Mississauga, Brampton, Markham and Vaughan, working on Eastern Time. We have no Canadian office, so nobody will arrive at your door: help desk, device management and security are handled through secure remote sessions, and any hardware or cabling work is coordinated with a local supplier you choose. ### How do you help with PIPEDA safeguards? We put in place the technical safeguards PIPEDA expects around personal information: multi-factor sign-in, role-based access, encrypted devices and backups, and logging that supports your breach records. Because our engineers connect from outside Canada, we document that access so your privacy officer can reflect it in your policies. Whether PIPEDA or a provincial law applies to you is for your legal counsel to confirm. --- Source: https://techpitsolutions.systems/ca TechPit Solutions · Run by AI, backed by real people. A remote team working with businesses in the US, UK, Canada, Australia, New Zealand and Europe. Email info.techpit.co@gmail.com, WhatsApp +92 344 3360585. Book a 15-minute call: https://techpitsolutions.systems/contact