# Managed IT Services for Australian Small and Medium Businesses

Our managed IT services roll an Australian business's everyday technology care into one monthly plan: help desk, patching, endpoint protection, backup checks, licence administration and security reviews mapped to the Essential Eight. Choose Essential, Business or Enterprise to suit your size.

Monitoring software runs continuously, so a server alert in Adelaide or a locked account in Perth is logged as soon as it happens. Support hours and response times are set out in your service agreement.

Plans are delivered remotely, so a small business in Sydney or Melbourne gets the same IT support as a regional site in Queensland or WA. They are billed monthly in US dollars and backed by reports that show what was patched, backed up and reviewed.

**What is a managed service provider (MSP)?** A managed service provider (MSP) is a company that runs a business's IT for a fixed monthly fee instead of being called only when something breaks. The MSP monitors devices, accounts, and the network continuously, fixes problems early, and keeps everything patched, secured, and backed up. TechPit Solutions delivers managed IT remotely, with support hours and response times set out in the service agreement.

- Best for businesses with no full-time IT person, or a single IT employee who needs backup cover and specialist help.
- Delivered remotely on a monthly per-user plan; onboarding starts with a discovery call and audit, and we give you a timeline after that call.

## What automation handles

- Device monitoring and alerts
- Operating system and app patching
- Backup checks and reports
- Licence and asset inventory
- Monthly health report

## What our team handles

- Help desk for your staff
- Microsoft 365 or Google Workspace administration
- Security setup: multi-factor sign-in, email filtering, endpoint protection
- New starters and leavers: accounts, devices, access
- Network, firewall and Wi-Fi setup and changes

## What a managed service provider does

- **Help desk for your staff:** One place for every IT question: password resets, new laptops, printer problems, email issues. Staff contact us by email, WhatsApp or phone, and every request is logged and tracked to completion.
- **Proactive monitoring:** Agents on every device and alerts on your network and cloud accounts tell us about failing disks, full storage, missed updates and suspicious sign-ins, usually before anyone notices a problem.
- **Patching and maintenance:** Operating systems, browsers and business apps are updated on a schedule you approve, with testing first and a rollback plan if an update misbehaves.
- **Security and backups:** Endpoint protection, email filtering, multi-factor sign-in and backups that we actually test by restoring files, so recovery works when you need it.
- **Users and licences:** We handle joiners, movers and leavers: accounts, devices, permissions and licences, so access is right from day one and removed on the last day.
- **Planning and reporting:** Monthly reports show what we fixed and what needs attention. Higher tiers add quarterly reviews and an IT roadmap tied to your budget.

## Who it is for

- Businesses with roughly 5 to 250 staff and no full-time IT person
- Companies whose single IT employee needs backup cover and specialist help
- Firms that hold customer, patient or financial data and need security controls in place
- Teams spread across offices and homes who need one help desk for everyone
- Owners who want a predictable monthly IT cost instead of surprise bills

## IT Desk plans in Australia (USD)

| Plan | Price (USD) | Summary | Best for |
| --- | --- | --- | --- |
| Essential | $39 per user / month | Help desk, monitoring and patching | Small teams that need a help desk and machines that stay patched and protected. |
| Business | $69 per user / month | Security, backups and people changes included | Growing companies that hold customer data and can't afford downtime. |
| Enterprise | $109 per user / month | Servers, cloud and disaster recovery | Multi-site or regulated businesses that need planning as well as support. |

Prices are in USD per user, per month, with a 5-user minimum. Licences (Microsoft 365, Google Workspace, backup storage) are billed at cost or kept on your own accounts. Hardware, office moves and migrations are quoted separately, and a one-time onboarding fee is quoted after the assessment.

**Essential plan includes:**

- Help desk for your staff during business hours
- Remote monitoring of laptops and desktops
- Operating system and app patching
- Managed antivirus on every device
- Microsoft 365 or Google Workspace administration
- Monthly health report

**Business plan includes:**

- Everything in Essential
- Endpoint detection and response (EDR) and email security
- Backup of email, files and key devices
- Network, firewall and Wi-Fi monitoring
- New starters and leavers: accounts, devices and access
- Quarterly review

**Enterprise plan includes:**

- Everything in Business
- Extended help desk hours, set out in your service agreement
- Server and cloud management (Azure, AWS)
- Disaster recovery plan with tested restores
- Monthly review with a named account manager

## Local notes for Australia

- **Insurer and customer questionnaires:** Australian cyber insurers and larger clients often frame their questions around MFA, patching and backups, three of the Essential Eight. Ongoing management keeps those answers current.
- **Working hours that differ across states:** When Perth is still working, Sydney has gone home, and public holidays differ from state to state. We agree support hours with every location in mind before we start, and monitoring tools keep logging alerts outside those hours.
- **Onshore cloud regions:** Microsoft, AWS and Google operate Australian regions in Sydney and Melbourne. We can design your environment so primary data and backups stay onshore.
- **Readiness for the NDB scheme:** Managed logging, alerting and documented runbooks mean a suspected breach can be assessed quickly, which matters when the scheme expects a prompt assessment.

## Support terms and escalation

- **Support hours in writing:** Help desk hours and response times are agreed in your service agreement before we start, by plan and by priority, so everyone knows exactly what is covered.
- **Monitoring that runs continuously:** Monitoring tools watch your devices, accounts and network all the time and raise alerts for our team to act on. How urgent outages outside support hours are handled is agreed up front.
- **Priority handling:** Outages affecting several people or a security alert jump the queue and stay with an engineer until resolved. Routine requests are worked in order and you're updated throughout.
- **Clear escalation:** Every plan has a named escalation path. If a ticket isn't moving, you know who to contact and when you'll hear back.

## What our monitoring watches

- Device health: disk, memory, CPU, battery and storage
- Missed patches and unsupported software
- Antivirus and EDR detections
- Risky or unusual sign-ins to Microsoft 365 or Google Workspace
- Firewall, internet link and Wi-Fi availability
- Backup job success and failures

## Security and backups

- **Layered protection:** Managed antivirus or EDR on every device, email filtering for phishing and malware, DNS filtering and secure configuration baselines.
- **Identity first:** Multi-factor sign-in for every account, conditional access where your licences support it, and admin rights limited to the people who need them.
- **Backups you can restore:** Cloud backup of Microsoft 365 or Google Workspace mail, files and Teams/Drive data, plus key devices and servers. We run test restores and report the results.
- **Incident response:** If something gets through, we isolate the affected device, reset credentials, investigate and tell you exactly what happened and what we changed.

## Data-protection rules in Australia

We put the technical controls in place. We do not give legal advice or certify compliance.

- **Privacy Act 1988 and the Australian Privacy Principles:** The Privacy Act generally covers businesses with annual turnover above A$3 million, plus some smaller ones such as health service providers and businesses that trade in personal information. The 13 Australian Privacy Principles set rules on collecting, using, disclosing and securing personal information; APP 11 requires reasonable steps to protect it from misuse, loss and unauthorised access. How we help: We map where personal information is held, apply role-based access and MFA, encrypt devices and backups, and remove data you no longer need to keep. Whether the Act applies to you, and how, is a question for your legal adviser. Official source: https://www.oaic.gov.au/privacy/australian-privacy-principles
- **Notifiable Data Breaches (NDB) scheme:** Organisations covered by the Privacy Act must notify affected individuals and the OAIC when a data breach is likely to result in serious harm. If a breach is only suspected, the organisation must assess it quickly, within 30 days. How we help: We set up logging and alerting so incidents are spotted early, write a breach-response runbook with clear roles, and help gather the technical facts, such as what was accessed and when, that your team needs to assess a breach. Official source: https://www.oaic.gov.au/privacy/notifiable-data-breaches
- **ASD Essential Eight:** The Australian Signals Directorate's Essential Eight is a set of mitigation strategies: application control, patching applications, Microsoft Office macro settings, user application hardening, restricting administrative privileges, patching operating systems, multi-factor authentication and regular backups. It is mandatory for many federal agencies and widely used as a benchmark by private businesses, insurers and larger customers. How we help: We assess your current maturity against the eight strategies, then roll out controls in a sensible order, typically MFA, patching and backups first, followed by admin-rights restrictions, macro settings and application control. Official source: https://www.cyber.gov.au/resources-business-and-government/essential-cybersecurity/essential-eight

## Onboarding

1. **Discovery call:** We learn how your business runs, which tools you use, who your staff are and what's causing pain today.
2. **Audit and documentation:** We inventory devices, accounts, licences, network equipment and admin access, and document everything in one place you can see.
3. **Deploy and secure:** We install monitoring and security agents, enable multi-factor sign-in, set up backups and fix the urgent risks we found.
4. **Go live and review:** Your staff get the help desk details, and after the first month we review the tickets, alerts and report together.

## Industries we support

- Trades and construction businesses
- Allied health and medical practices
- Accounting and financial advice firms
- Mining and resources services
- Retail and e-commerce

## Managed IT compared with an in-house hire

| | TechPit IT Desk | In-house hire |
| --- | --- | --- |
| Coverage | Agreed support hours, with holidays and sick days covered by the team | One person's hours, unless you pay for on-call |
| Skills | A team covering support, networks, cloud and security | One or two people who can't know everything |
| Cost | Predictable monthly fee per user | Salary, benefits, training, tools and recruitment |
| Tools | Monitoring, security and backup platforms included | Bought and maintained separately |
| Scaling | Add or remove users month to month | Hire or let go |
| Knowledge risk | Everything documented and shared | Knowledge leaves when the person does |

## Frequently asked questions

### Can a managed plan be aligned with the Essential Eight?

Yes. We use the Essential Eight to structure the security part of each plan and report progress against it. Moving up maturity levels may need some project work beyond routine management, which we scope separately.

### How are your plans priced for Australian businesses?

Prices for each plan are shown on this page in US dollars and billed monthly.

### Will our data be kept onshore?

We can run your workloads in Australian cloud regions like AWS ap-southeast-2 or Azure Australia East. Administration by our overseas team is recorded so your privacy policy can disclose it accurately.

### Do you handle on-site hardware in Australia?

We have no Australian office, so physical work is done by a local supplier you choose while we look after configuration, enrolment and ongoing management remotely.

### Does a managed service mean we meet the Privacy Act?

We operate reasonable security steps of the kind APP 11 describes, but meeting the Act also depends on your collection, use and disclosure practices. We do not offer legal advice.

### Do you provide managed IT services in Sydney and Melbourne?

Yes, as a remote service. Small businesses in Sydney, Melbourne and the rest of Australia can take any plan, with monitoring, patching, the help desk and security handled online. We have no office or engineers in Australia, so we are not the right choice if you want a technician on site each week. For occasional hardware jobs we work with a local supplier you choose.

### Which Essential Eight maturity level will a managed plan get us to?

That depends on where you start, so we do not promise a level up front. A managed plan keeps the routine strategies running, such as patching applications and operating systems, MFA and regular backups, as far as your tier covers them, and reports against them. We assess your current maturity during onboarding and tell you what extra work, if any, stands between you and the level your insurer or customer is asking for.

### What does a managed service provider do?

A managed service provider takes responsibility for your IT for a monthly fee. That usually means a help desk for staff, monitoring and patching devices, managing security tools, backing up data, handling user accounts and licences, and advising on upgrades. You get a whole team instead of a single person, with costs agreed in advance.

### How fast do you respond?

Support hours and response times are agreed in your service agreement before we start, by plan and by priority. Every request is logged, tracked and owned by a named person, and outages or security alerts are always handled first and stay with an engineer until they are resolved.

### Which countries do you support?

IT Desk is delivered remotely to businesses in the US, UK, Canada, Australia, New Zealand and Europe. We agree support hours that suit your business day before we start, and for hardware that needs hands on site we coordinate with you or a local supplier.

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Source: https://techpitsolutions.systems/au/msp

TechPit Solutions · Run by AI, backed by real people. A remote team working with businesses in the US, UK, Canada, Australia, New Zealand and Europe. Email info.techpit.co@gmail.com, WhatsApp +92 344 3360585. Book a 15-minute call: https://techpitsolutions.systems/contact