# Remote IT Support and Automation for Australian Small Businesses

TechPit Solutions is a remote IT team for small and mid-sized businesses across Australia. We look after help desk requests, Microsoft 365 and Google Workspace, device management, backups, cyber security and automation of the admin that clogs up your week.

We are a fully remote team, and we agree support hours that suit your business day before we start. An accounting firm in Sydney, a practice in Melbourne, a tradie business in Brisbane and a mining services firm in Perth each have those hours and our response times set out in their service agreement.

Australian businesses are being asked harder security questions by insurers, customers and government. We help you put practical controls in place, often using the ASD Essential Eight as the yardstick.

## Key facts

- **Country:** Australia. Time zones: AEST/AEDT (Sydney, Melbourne, Canberra), AEST, no daylight saving (Brisbane), AWST (Perth), ACST/ACDT (Adelaide). Support hours and response times are set out in your service agreement before we start.
- **IT Desk plans (USD, per user per month):** Essential from $39; Business from $69; Enterprise from $109. Details: https://techpitsolutions.systems/au/msp
- **How we deliver:** remotely, as a remote team.
- **Contact:** Australian clients mostly contact us by email or through the contact form, use WhatsApp for quick questions, and arrange video calls that we schedule in their local time, whether that is Sydney, Brisbane, Adelaide or Perth. Everything is delivered remotely; we have no Australian office or local phone number.

## What businesses in Australia need

- **Essential Eight as the benchmark:** Insurers, larger customers and government buyers increasingly ask Australian suppliers where they sit on the Essential Eight maturity model. Small businesses that have never measured themselves find this hard to answer.
- **Distance and three time zones:** With head offices in Sydney or Melbourne and operations in WA, many businesses have staff two or three hours apart, and regional sites far from any IT provider. Remote support removes the travel from routine fixes.
- **Notifiable Data Breaches scheme:** Covered businesses must notify the OAIC and affected people about eligible breaches. Without logs and a plan, it is difficult to work out what was accessed in time to make that call.
- **Daylight saving confusion:** NSW, Victoria, the ACT, Tasmania and South Australia shift their clocks in summer while Queensland, WA and the NT do not. Scheduling maintenance windows and meetings needs care for teams across states.

## Typical engagements

- **Essential Eight uplift:** What a typical engagement looks like: a maturity assessment against each strategy, then a staged plan that starts with MFA, patching and backups and moves on to admin privilege restrictions and macro controls.
- **Remote support for regional sites:** For a business with a city office and regional depots, we manage laptops, tablets and phones remotely, schedule updates outside working hours and give field staff one place to raise problems.
- **Job and invoicing automation:** We connect booking forms, job management software and Xero so quotes, jobs and invoices move through without double handling, with alerts when something stalls.
- **Breach-response preparation:** We set up central logging, define who does what in an incident, and run a tabletop walkthrough so your team knows how it would assess a suspected breach under the NDB scheme.

## Data protection

We implement the technical safeguards these rules expect. We do not provide legal advice or certify compliance.

- **Privacy Act 1988 and the Australian Privacy Principles:** The Privacy Act generally covers businesses with annual turnover above A$3 million, plus some smaller ones such as health service providers and businesses that trade in personal information. The 13 Australian Privacy Principles set rules on collecting, using, disclosing and securing personal information; APP 11 requires reasonable steps to protect it from misuse, loss and unauthorised access. Official source: https://www.oaic.gov.au/privacy/australian-privacy-principles
- **Notifiable Data Breaches (NDB) scheme:** Organisations covered by the Privacy Act must notify affected individuals and the OAIC when a data breach is likely to result in serious harm. If a breach is only suspected, the organisation must assess it quickly, within 30 days. Official source: https://www.oaic.gov.au/privacy/notifiable-data-breaches
- **ASD Essential Eight:** The Australian Signals Directorate's Essential Eight is a set of mitigation strategies: application control, patching applications, Microsoft Office macro settings, user application hardening, restricting administrative privileges, patching operating systems, multi-factor authentication and regular backups. It is mandatory for many federal agencies and widely used as a benchmark by private businesses, insurers and larger customers. Official source: https://www.cyber.gov.au/resources-business-and-government/essential-cybersecurity/essential-eight

## Departments

- [Front Desk](https://techpitsolutions.systems/front-desk): Every call, text and web enquiry answered and booked. From $249 per month.
- [Sales Desk](https://techpitsolutions.systems/sales-desk): Every lead followed up until it becomes a job or a clear no. From $499 per month.
- [Back Office](https://techpitsolutions.systems/back-office): Invoices, data entry, documents and bookkeeping handled. From $399 per month.
- [IT Desk](https://techpitsolutions.systems/msp): Computers, email, network and security looked after. From $39 per user per month.
- [Growth](https://techpitsolutions.systems/growth): More customers finding you on Google and coming back. From $299 per month.
- [Private AI](https://techpitsolutions.systems/private-ai): An assistant that knows your company's documents, on a server you control. Quoted per project.

## Frequently asked questions

### How does a remote team work with the Australian working day?

We agree support hours that suit your business day before we start, taking account of early starts on the east coast and later finishes in Perth. Those hours and our response times are set out in your service agreement, so you know when to expect help.

### Is our data stored in Australia?

Your data sits in your own tenants and cloud accounts, and we can configure them to use Australian regions such as AWS ap-southeast-2 in Sydney or Azure Australia East. Our team connects remotely, and we document that overseas access so it can be covered in your privacy policy.

### What currency do you invoice in?

All our plans are priced and invoiced in US dollars (USD), including for Australian clients.

### Can you help us with the Essential Eight?

We can assess where you sit against each strategy and implement the controls that move you up a maturity level. We do not issue certifications, as the Essential Eight is a framework rather than a certificate.

### What happens if we have a data breach?

We contain the technical incident, preserve logs and work out what was affected, then hand those facts to you so you can decide whether the Notifiable Data Breaches scheme requires a notification.

### Can you support Sydney and Melbourne business hours?

We agree support hours with you before we start, set in AEST or AEDT for Sydney and Melbourne, with Brisbane, Adelaide and Perth staff in mind where you have them. Those hours and our response times are set out in your service agreement. We have no Australian office; IT support for small businesses here is remote, by email, WhatsApp and scheduled video calls.

### Does a small business have to follow the Essential Eight?

Generally no. The Essential Eight is mandatory for many federal government agencies, not for private small businesses. In practice insurers, larger customers and government buyers use it as a benchmark, so being able to say where you sit helps. We start with the strategies that give a small business the most protection, usually MFA, patching and backups, and your adviser can confirm any contractual requirement that applies to you.

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Source: https://techpitsolutions.systems/au

TechPit Solutions · Run by AI, backed by real people. A remote team working with businesses in the US, UK, Canada, Australia, New Zealand and Europe. Email info.techpit.co@gmail.com, WhatsApp +92 344 3360585. Book a 15-minute call: https://techpitsolutions.systems/contact